troubles XBL reward account

So... I had a 3 star VIP status back in 2014 (still have the xbl official confirmation emails with pic). Started back to VIP 1 again!

Now, since the end of 2016, i made my VIP rank 2 two times... Once I reached 100%, I returned back to +/- 0%-17%.

I can't claim my credits because I don't have the button and I have over 5,000 credits for months but won't deposit. Anyway, got few more problems but I won't make it longer in here.

* My gold status is not reconized

:)

 

Digital Preorder for Destiny now Live (For Real this time)

oh.....i got somewhere around $130 in xbox digital money as well as about $85 in gamestop e-gfit cards all through various Bing rewards accounts until they started closing them all

 

Free 800 Points of Love Problem

Seems like this is an ongoing issue for some people with this promotion as I am also having troubles receiving my promotional rewards for joining XBL Rewards.

On Feb. 24/12, I received an email to join XBL Rewards. To my knowledge, I had not joined this program in the past as I received confirmation later that week upon registering for the program. The promotion was for 800 free MS points for applicable residents
(ie. Canada for myself). Contacted XBL support and on the online chat, Alejandro directed me to post in Section 7 of the Xbox forums. It has now been 6 weeks since joining and no information yet on the points being updated to my account as per Microsoft's
Billing History online.

Can someone from XBL look into this for me?

Thanks.

 

VIP ranks reset each year. On September 1, 2015, they also did a reset and changed how much is needed for each star level so a lot of people were reset to lower levels. In order to maintain your level, you have to spend the same amount or more each year.

 

Hello iP3RF3CT SA1NTS,

MyVIP has a recalibration every year. At the end of the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December
2016. You were placed at your current star level based on your spending from the previous year (September 2015 - December 2016).

The 5050 Credits is your lifetime Credit amount. This includes previously deposited Credits. Your currently pending Credits (undeposited Credits) is 250. A minimum of 1000 pending Credits is required to request a scheduled deposit.

We see that you are listed as a Gold member.