Trouble with Xbox One

www.polygon.com/.../kinect-trouble-xbox-one-reveal

Hey there ThomasRussell97,

Sorry to hear about the issues with the blank screen. Give
this guide a shot and let us know if it helps!

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Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

If that didn't solve the problem I'm afraid it could be a hardware problem and you'll need to take it to a repair center.

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community.

We appreciate your coming to the Xbox community, and we're sorry you're having this issue. According to what you told us, I would recommend that you try the solutions below.

Solution 1:

1. Turn off Xbox One.

2. Unplug power.

3. Plug the power back to Xbox One 30 seconds later.

4. Press and hold Bind and Eject at the same time (don't release).

5. Press and release the Power button, and then you will hear the startup chime.

6. When you hear the second startup chime, you can release the bind and eject buttons.

7. Select Reset this Xbox on the screen.

8. Select Keep games and apps.

Solution 2:

If the above solution doesn't work, try updating your console offline by following the instructions in the article below.

https://support.xbox.com/en-US/help/hardware-ne...

*Thank you in advance for contacting, I hope this can help you.

It would be helpful if you described your issues.

Assistance cannot be provided if the issue is not clear.