Trouble with the gamepad connection

Hello,

Sorry for my bad english. i'm french

I have a trouble with my Xbox one Gamepad.

I use the controller with my pc on W10.

I use the usb cable for playing.

Since 2 days, the controller is no longueur recognized by the computer.

When i Push on the top of cable, the controller vibrates and is reconized.

But if i loose the cable it disconnect.

I think it comes from the USB port on the controller.

On your site , i trying to register my purchase with the serial number but i have an error message in french :

"Nous sommes désolés. Il nous est impossible de traiter votre demande en ligne pour l'instant. Contactez
les services de Support Microsoft pour obtenir de l'aide."

What should i do?

Thank you for reading this.

:)