Trouble with renewal of Xbox Live Gold

Hi Microsoft

I hope you can help me here.

During black friday I found a good offer for 12-months live gold as a code.

I purchased and went to redeem the code today. But it did not add to my current subscription, and seems to have added 12 months side running with my current subscription.

My current subscription expires on the 5th of December 2018. With the coupon code I would expect it to last until 2019.

But it seems to have added a Gold subscription running til the 27th of December (it offered me a free month if I signed up for automatic renewal).

Can you help me as this is not intended and I'm now technically paying double for Xbox Live Gold?

I have attached a picture of the subscriptions page (gamertag )



:)

 

How to Renew your Xbox LIVE Gold Membership

Overview of Xbox LIVE Renewal

When your current Xbox LIVE Gold Membership is about to run out, you will get a renewal message on your screen.

• Month-to-month membership- Notification comes 15 days in advance
• 3 or 12 month membership- Notification comes 30 days in advance

Xbox LIVE membership can be renewed using a credit card, a debit card, or a Prepaid Gold Membership Card.

If your automatic membership renewal (auto renewal) is set to off, you can purchase a new subscription or use a prepaid membership card to renew your Xbox LIVE Gold Membership.

Renew with a payment option by purchasing a new membership:

Steps to Follow

1) Use your Xbox LIVE gamertag to sign in.

2) Under Settings, select Account.

3) Proceed to Your Memberships, and select the membership that you currently have (for example Xbox LIVE Gold)

4) Select Modify Membership and you will be presented with a list of renewal options. If you are on an Xbox LIVE Free Membership, you can choose to upgrade to Gold Membership.

5) Select a membership option, then Confirm Purchase.

Once you have confirmed your purchase, the following will happen:

• The payment option you are using will be charged immediately.
• The time subscription plan you have just purchased will be added to your remaining subscription time.
• Your Xbox LIVE Gold Membership will be activated and auto renewal turned on.

Take note:

If you use a credit card as your payment option, you cannot remove it on file until your current membership expires.

There is a procedure you can follow to add or change your Xbox LIVE payment option.

Renew with a prepaid membership card

It is possible to renew your Xbox LIVE membership using a Prepaid Microsoft Gold Membership Card. This card is available at retail locations.

If you choose to redeem a prepaid Xbox LIVE membership code, you will be added time to your existing Xbox LIVE membership, while your renewal settings will remain unchanged.

How to turn on auto renewal (for existing membership):

If you are already on Xbox LIVE Gold of Family Pack membership and you want to turn on auto renewal without purchasing new membership, you should contact Xbox Support.

How to Troubleshoot Xbox LIVE renewal:

If there are issues with your Xbox LIVE account, you might receive the following messages. The solutions are provided below:

• Error: Your credit card has been declined several times by our billing service.

This means that your credit card has expired, or the information on it has been changed. To solve this problem, there is a procedure you can follow to change payment option for Xbox LIVE membership.

• Error: 8015d080

In case you receive this error message, you need to contact Xbox Support.

 

error code 80190826

I'm having trouble purchasing content and redeeming gift cards. I can still do the auto-renewal of my xbox live gold membership, but nothing beyond that.

 

Same problem here. My sub was expiring on June 28. Just added a 12 month sub today November 27. And my new expiring date is November 26!?

 

Ok, I just chatted with the support. It seems that xbox live are region coded. Which is new to me. For many years I stacked prepaid cards w/o any problem from different websites. Maybe I was lucky. Maybe it is new prepaid cards!?!

This is the reason it creates a second "parallel" subscription.

So they canceled my "new" 12 months sub and they are supposed to send me a new prepaid card code. So I can use this code on June 28 2018 and start a new fresh 12 month.