trouble with my xbox account

Discus and support trouble with my xbox account in XBoX on Consoles to solve the problem; Dear Xbox support, I'am having some trouble with my xbox account. My gamertag is: nielsono I'm posting this thread with the account/email this... Discussion in 'XBoX on Consoles' started by HeardHail687641, Sep 2, 2017.

  1. HeardHail687641
    HeardHail687641 Guest

    trouble with my xbox account


    Dear Xbox support,

    I'am having some trouble with my xbox account. My gamertag is: nielsono

    I'm posting this thread with the account/email this gamertag should be linked to.

    So after a couple of years not playing on my Xbox, I wanted play some games again today. When I tried logging in on my gamertag It said something is wrong and the account is not working. I can see my gamertag on the xbox, I just cant seem to log in.

    I tried to log in on my pc, and this worked. However, the problem there was that my gamertag is gone and it gave me a new gamertag and looked like i just made a whole new account with no games, friends etc.. So i don't know if something happened to my account
    because I didn't use it for a couple of years or that something else happened.

    Is there any way you guys can recover my account(gamertag) with all the achievements, friends etc.?

    Btw I'm using an xbox 360

    and I'm sure I'm using the right email and password trouble with my xbox account ;)

    :)
     
    HeardHail687641, Sep 2, 2017
    #1
  2. Duzeer
    Duzeer Guest
    trouble with my account

    they said can not check my profile because they do not have Permission
     
    Duzeer, Sep 2, 2017
    #2
  3. oOUTSIDERo62
    oOUTSIDERo62 Guest
    trouble with my account

    If the account you used to post here is the account you are having problems with, it is likely because you show as having a silver account. This is likely a billing issue. You may want to check to be sure your account is up to date for payment.
     
    oOUTSIDERo62, Sep 2, 2017
    #3
  4. Duzeer Win User

    trouble with my account

    they said can not check my profile because they do not have Permission
  5. oOUTSIDERo62 Win User

    trouble with my account

    If the account you used to post here is the account you are having problems with, it is likely because you show as having a silver account. This is likely a billing issue. You may want to check to be sure your account is up to date for payment.
  6. Hyperion XGN Win User

    trouble with my account

    I don't know which system you are on right now, but at the time of this post, Xbox One services are limited:
    support.xbox.com/.../xbox-live-status

    If that is out of question, or are using an Xbox 360, there could be a problem with your router/modem. Try resetting it by turning off the power to the router/modem for 10-15 minutes, then turning it back on. If you are able to access the internet with other
    devices connected to the internet, it could be you Network Settings. Try going to Settings>System Settings>Network Settings and select your network; try checking your configuration to match your ISP specifications, "Automatic" of your ISP didn't give you a
    username and password to login to the internet, and/or gave you certain DNS and IP settings.

    If none of that works, try searching Support topics about Networking:

    >Xbox 360:
    support.xbox.com/.../networking

    >Xbox One:
    support.xbox.com/.../networking
  7. grimnoc Win User

    trouble with my account

    support.xbox.com/.../error-code-8015d02e

    support.xbox.com/.../error-code-8015d02e

    You can follow the steps in that guide and it should fix that issue.

    To sum it up for you; Go to account.live.com, sign into your account, its going to say "someone else might be using your account", hit next and then it will ask you to verify your identity with a text or email, it will then prompt you to change your password.
    After that you should be good.

    If you cannot verify, do the ACSR form and fill out as much information as you possible can. If you are having difficulty doing so, contact support. They're great at helping out with this error code.

    Its not a billing issue nor does it have to do with him being a silver account.
  8. Daft Badger Win User

    is my account in trouble

Thema:

trouble with my xbox account

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