trouble with my account

Discus and support trouble with my account in XBoX on Consoles to solve the problem; this weekend ive been having some trouble with my xbox live account. on the xbox it wont let me access the live feature just keeps poping up with a... Discussion in 'XBoX on Consoles' started by mrlewismorris, Apr 5, 2015.

  1. mrlewismorris
    mrlewismorris Guest

    trouble with my account


    this weekend ive been having some trouble with my xbox live account. on the xbox it wont let me access the live feature just keeps poping up with a message that says sign in with email and password i do that and get error message code "8015d02e" then logs
    me out.

    ive tryed to go on the account via laptop and had to send details, ie last 4 digits of card used, name, dob. but done that three times and it now says it locked out and that i should make a new account,

    what should i do?

    need urgent help as use xbox for sky and amazon prime app!

    :)
     
    mrlewismorris, Apr 5, 2015
    #1
  2. Duzeer
    Duzeer Guest
    trouble with my account

    they said can not check my profile because they do not have Permission
     
    Duzeer, Apr 5, 2015
    #2
  3. Duzeer
    Duzeer Guest
    trouble with my account

    I talked to them on chat. instructed me to write about my problem on the forum because apparently the person leading forum have access to my profile
     
    Duzeer, Apr 5, 2015
    #3
  4. oOUTSIDERo62
    oOUTSIDERo62 Guest

    trouble with my account

    If the account you used to post here is the account you are having problems with, it is likely because you show as having a silver account. This is likely a billing issue. You may want to check to be sure your account is up to date for payment.
     
    oOUTSIDERo62, Apr 5, 2015
    #4
  5. grimnoc
    grimnoc Guest
    support.xbox.com/.../error-code-8015d02e

    support.xbox.com/.../error-code-8015d02e

    You can follow the steps in that guide and it should fix that issue.

    To sum it up for you; Go to account.live.com, sign into your account, its going to say "someone else might be using your account", hit next and then it will ask you to verify your identity with a text or email, it will then prompt you to change your password.
    After that you should be good.

    If you cannot verify, do the ACSR form and fill out as much information as you possible can. If you are having difficulty doing so, contact support. They're great at helping out with this error code.

    Its not a billing issue nor does it have to do with him being a silver account.
     
    grimnoc, Oct 31, 2018
    #5
  6. Duzeer Win User

    trouble with my account

    they said can not check my profile because they do not have Permission
  7. oOUTSIDERo62 Win User

    trouble with my account

    If the account you used to post here is the account you are having problems with, it is likely because you show as having a silver account. This is likely a billing issue. You may want to check to be sure your account is up to date for payment.
  8. Hyperion XGN Win User

    trouble with my account

    I don't know which system you are on right now, but at the time of this post, Xbox One services are limited:
    support.xbox.com/.../xbox-live-status

    If that is out of question, or are using an Xbox 360, there could be a problem with your router/modem. Try resetting it by turning off the power to the router/modem for 10-15 minutes, then turning it back on. If you are able to access the internet with other
    devices connected to the internet, it could be you Network Settings. Try going to Settings>System Settings>Network Settings and select your network; try checking your configuration to match your ISP specifications, "Automatic" of your ISP didn't give you a
    username and password to login to the internet, and/or gave you certain DNS and IP settings.

    If none of that works, try searching Support topics about Networking:

    >Xbox 360:
    support.xbox.com/.../networking

    >Xbox One:
    support.xbox.com/.../networking
  9. grimnoc Win User

    trouble with my account

    support.xbox.com/.../error-code-8015d02e

    support.xbox.com/.../error-code-8015d02e

    You can follow the steps in that guide and it should fix that issue.

    To sum it up for you; Go to account.live.com, sign into your account, its going to say "someone else might be using your account", hit next and then it will ask you to verify your identity with a text or email, it will then prompt you to change your password.
    After that you should be good.

    If you cannot verify, do the ACSR form and fill out as much information as you possible can. If you are having difficulty doing so, contact support. They're great at helping out with this error code.

    Its not a billing issue nor does it have to do with him being a silver account.
  10. Daft Badger Win User

    is my account in trouble

Thema:

trouble with my account

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