trouble with my account

Discus and support trouble with my account in XBoX on Consoles to solve the problem; about 6-7 years ago I had a xbox360. I also had an account on xbox live. Now I do not have xbox and I did not use my xbox live account. currently... Discussion in 'XBoX on Consoles' started by Duzeer, Jun 11, 2014.

  1. Duzeer
    Duzeer Guest

    trouble with my account


    about 6-7 years ago I had a xbox360. I also had an account on xbox live.

    Now I do not have xbox and I did not use my xbox live account. currently considering the purchase of xboxone. Yesterday I wanted to see if my account is still there. I logged in without difficulty, but my account is 0 gamerscore points. Can you help me?

    :)
     
    Duzeer, Jun 11, 2014
    #1
  2. oOUTSIDERo62
    oOUTSIDERo62 Guest
    trouble with my account

    If the account you used to post here is the account you are having problems with, it is likely because you show as having a silver account. This is likely a billing issue. You may want to check to be sure your account is up to date for payment.
     
    oOUTSIDERo62, Jun 11, 2014
    #2
  3. Mystyria
    Mystyria Guest
    trouble with my account

    HI! If you believe it is a possible billing issue please go to Commerce.Microsoft.com and sign into your account. In here you can view all your billing information including your payment instruments. While you are there please make sure that the card is
    up-to-date AND that the billing information for the payment instrument matches your banking information on the card EXACTLY. Check for things such a middle initial or the use of Rd instead of Road.

    Please make sure you are checking this on the payment instrument page because your account billing information is NOT the same thing. (Otherwise you could not use someone else's credit card on your account).

    If all is well there also go to account.live.com and make sure your Security proofs are on there, you must have two of them and they must be verified.

    Last but not least I do not knows WHY that agent sent you to the forums for this issue as this is something that they handle so if all of the above are good ( including the previous post) then please do contact them again. This IS within their purview and
    do let them know that the previous agent incorrectly sent you to the forums! THANKS and good luck!
     
    Mystyria, Jun 11, 2014
    #3
  4. kaw203
    kaw203 Guest

    trouble with my account

    i would telephone xbox customer support maybe
     
    kaw203, Jun 11, 2014
    #4
  5. i K Y
    i K Y Guest
    Yeah call the Xbox support costumer and they will give you all the info to get your account back hopefully if I was wrong well you can report me.
     
    i K Y, Jun 11, 2014
    #5
  6. Duzeer
    Duzeer Guest
    I talked to them on chat. instructed me to write about my problem on the forum because apparently the person leading forum have access to my profile
     
    Duzeer, Jun 12, 2014
    #6
  7. Duzeer
    Duzeer Guest
    they said can not check my profile because they do not have Permission
     
    Duzeer, Oct 31, 2018
    #7
  8. Duzeer Win User

    trouble with my account

    they said can not check my profile because they do not have Permission
  9. oOUTSIDERo62 Win User

    trouble with my account

    If the account you used to post here is the account you are having problems with, it is likely because you show as having a silver account. This is likely a billing issue. You may want to check to be sure your account is up to date for payment.
  10. Hyperion XGN Win User

    trouble with my account

    I don't know which system you are on right now, but at the time of this post, Xbox One services are limited:
    support.xbox.com/.../xbox-live-status

    If that is out of question, or are using an Xbox 360, there could be a problem with your router/modem. Try resetting it by turning off the power to the router/modem for 10-15 minutes, then turning it back on. If you are able to access the internet with other
    devices connected to the internet, it could be you Network Settings. Try going to Settings>System Settings>Network Settings and select your network; try checking your configuration to match your ISP specifications, "Automatic" of your ISP didn't give you a
    username and password to login to the internet, and/or gave you certain DNS and IP settings.

    If none of that works, try searching Support topics about Networking:

    >Xbox 360:
    support.xbox.com/.../networking

    >Xbox One:
    support.xbox.com/.../networking
  11. grimnoc Win User

    trouble with my account

    support.xbox.com/.../error-code-8015d02e

    support.xbox.com/.../error-code-8015d02e

    You can follow the steps in that guide and it should fix that issue.

    To sum it up for you; Go to account.live.com, sign into your account, its going to say "someone else might be using your account", hit next and then it will ask you to verify your identity with a text or email, it will then prompt you to change your password.
    After that you should be good.

    If you cannot verify, do the ACSR form and fill out as much information as you possible can. If you are having difficulty doing so, contact support. They're great at helping out with this error code.

    Its not a billing issue nor does it have to do with him being a silver account.
  12. Daft Badger Win User

    is my account in trouble

Thema:

trouble with my account

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