trouble with gift card code

As gift cards are disposable, and plastic is polluting as well as more expensive, it’s unlikely they will go back

You’re supposed to scratch the silver part with a coin, not peel it off if that helps

If you have trouble with a gift card, there is an 800 number on the receipt that you need to call, gift cards are handled by third parties, including support of damaged codes

Hey IIYousof,

Thank you for using Xbox Forums to post your question. It seems you are having an issue with redeeming a code. If you are having trouble redeeming a code, it may be a service outage. Check the

Xbox Live Service Status. If you see any alerts, wait until the service is up and try again.

If the service is up and running but you are still having trouble redeeming your code, visit the

Troubleshooting Gift Cards and Codes page.

I hope this helps with resolving the issue. If this post helped, please upvote and mark as answered.

Thank You,

Have you tried all the troubleshooting steps noted here:
https://beta.support.xbox.com/help/subscriptions-billing/redeem-codes-gifting/troubleshoot-gift-card-code-issues

*********

Você já tentou todas as etapas de solução de problemas descritas aqui:
https://beta.support.xbox.com/help/subscriptions-billing/redeem-codes-gifting/troubleshoot-gift-card-code-issues

Hello Lucasmathozo,



Thank you for using the Xbox Forums to post your question. It seems you are having an issue with redeeming a code.

If you’re having trouble redeeming a digital code, it may be due to a service outage. Check the Xbox Live service status. If you see any alerts, wait until the
service is up and running and then try again.

If the status is up and running but you’re still having trouble redeeming a code, check out the

Troubleshooting Gift Cards and Codes page.

I hope this helps with the issue you are having. If this reply helped in resolving your issue, please upvote and/or mark as answered.

Thank You,

Hi. My name is Brilliant, an independent advisor, happy to assist you today.

I’m sorry to hear that you’re having trouble with your gift card. Here are some troubleshooting tips that may help:

1. Check the expiration date: Make sure that the gift card has not expired. If it has, it will no longer be valid.

2. Check the balance: Verify that the balance on the gift card is sufficient to make the purchase you’re trying to make.

3. Check the code: Ensure that you have entered the code correctly and that there are no typos or errors. If you’re still having trouble, try entering the code again.

4. Contact Microsoft support: If none of these steps work, you can contact Microsoft support for further assistance. You can either use their chat support or phone support.

I hope this helps resolve your query.