Trouble with getting compromised account back.

Discus and support Trouble with getting compromised account back. in XBoX on Consoles to solve the problem; About a week ago my son's account was compromised and essentially "taken" from him. I notified xbox support within an hour of this happening and 2 days... Discussion in 'XBoX on Consoles' started by iamchrishall, Feb 26, 2021.

  1. iamchrishall
    iamchrishall Guest

    Trouble with getting compromised account back.


    About a week ago my son's account was compromised and essentially "taken" from him. I notified xbox support within an hour of this happening and 2 days later they confirmed that the account was stolen, suspended it, and then they were supposed to begin the process of retuning it to me but for days they have been saying there is a problem with the "tool" that they use to transfer account data. I am unable to speak to anyone who has any details about the problem and they are either unable or unwilling to give me an ETA for returning the account. Has anyone experienced something like this or know what might be going on?

    I have suspended credit cards that were attached to the account, which is inconvenient, and not having any idea of when the "tools" issue may be fixed is frustrating.

    Thanks for any insight anyone may be able to offer.

    :)
     
    iamchrishall, Feb 26, 2021
    #1
  2. Shrk1990 Win User

    I was hacked.

    Hey there,

    If you believe that your account has been compromised, you can follow the process of the

    Compromised Account Solution
    to try and get your account back into your control.
  3. Kivoids Win User

    Need to talk to a agent

  4. Daft Badger Win User

    Console ban

    You can also try the compromised account solution
    here
    but I find hard to believe someone would go to all the trouble of "hacking" a account just to change the gamerpic.
  5. DylanBuceelli Win User

    I was hacked.

    Hey there,

    If you believe that your account has been compromised, you can follow the process of the

    Compromised Account Solution
    to try and get your account back into your control.
    I've tried but it is a completely different email on my account when I go to login
  6. WPAK Win User

    A person got my account info and he corupted my files for my games and I can tell login to any of my games is there anyway I can fix that to get back on my games

Thema:

Trouble with getting compromised account back.

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