Trouble with game play on main account profile

Discus and support Trouble with game play on main account profile in XBoX Games and Apps to solve the problem; On our xbox one we have a main account profile and a second profile for when we play 2 player games. We own Risk and have played many times using the... Discussion in 'XBoX Games and Apps' started by amg12582, Aug 4, 2016.

  1. amg12582
    amg12582 Guest

    Trouble with game play on main account profile


    On our xbox one we have a main account profile and a second profile for when we play 2 player games. We own Risk and have played many times using the main profile. Now when we try to use the main profile the game freezes on the "connecting to Ubisoft" screen.
    It lets us play using the second profile though. We would like to play using the main profile again since we have gotten farther on that one. Any ideas what's wrong or how to fix this?

    :)
     
    amg12582, Aug 4, 2016
    #1
  2. Vairkjosa
    Vairkjosa Guest
    question about saving the game

    We use the multiple profiles here. No troubles as long as your playing local. One of my local profiles doesn't play as often so had to start a new character after the last update. All her game saves are seen on the HDD main account so you still have to be
    careful not to delete those.
     
    Vairkjosa, Aug 4, 2016
    #2
  3. Can't play multi-player minecraft xbox one

    For everyone who is having trouble playing local Multi-player...... Boot the game up soon with the main gold account and then get your shared profiles to join the game after it has already started (this could not be done on 360 but is a new feature on the
    Xbone version) just press start with the controllers once the game has already started and it works great for me
     
    Feral Boar 66, Aug 4, 2016
    #3
  4. M3tal Daz3
    M3tal Daz3 Guest

    Trouble with game play on main account profile

    Try to sign out and sign in again if that doesn't helps...

    To solve the issue you are experiencing I suggest you to remove the account from your console, clear the console cache and download your account again. Follow the step by step instructions:

    a)To remove the account from xbox live console:

    Scroll left on the Home screen to open the guide.

    Select Settings.

    Select All Settings.

    Under "Account," select Remove accounts.

    Select the account that you want to remove.

    Select Remove to confirm.

    When you're finished, select Close.

    b) To clear cache on an Xbox One:

    Press and hold the power button on the front of the console until it powers down completely.

    Unplug the power cable from the back of the console so that the power brick in not connected to the console.

    Press the power button on the console three or four times. This will ensure that any remaining power in the battery is drained, clearing the cache on the console.

    Plug the power cable back into the console.

    Wait for the light on the power brick to change from white to orange.

    Turn on the console using the power button.

    c)To download your Xbox profile to the Xbox One console:

    1. Scroll left on the Home screen to open the guide.

    2. Scroll down, and then select Add & manage.

    3. Select Add new.

    4. Enter the email address for the Microsoft account that's associated with your Xbox profile, and then select Enter.

    5. Enter the password for your Microsoft account, and then select Enter.

    6. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept.

    7. Follow the steps to configure your Sign-In & Security preferences and download your Xbox profile to your Xbox One console.
     
    M3tal Daz3, Aug 4, 2016
    #4
  5. M3tal Daz3 Win User

    Trouble with game play on main account profile

    Try to sign out and sign in again if that doesn't helps...

    To solve the issue you are experiencing I suggest you to remove the account from your console, clear the console cache and download your account again. Follow the step by step instructions:

    a)To remove the account from xbox live console:

    Scroll left on the Home screen to open the guide.

    Select Settings.

    Select All Settings.

    Under "Account," select Remove accounts.

    Select the account that you want to remove.

    Select Remove to confirm.

    When you're finished, select Close.

    b) To clear cache on an Xbox One:

    Press and hold the power button on the front of the console until it powers down completely.

    Unplug the power cable from the back of the console so that the power brick in not connected to the console.

    Press the power button on the console three or four times. This will ensure that any remaining power in the battery is drained, clearing the cache on the console.

    Plug the power cable back into the console.

    Wait for the light on the power brick to change from white to orange.

    Turn on the console using the power button.

    c)To download your Xbox profile to the Xbox One console:

    1. Scroll left on the Home screen to open the guide.

    2. Scroll down, and then select Add & manage.

    3. Select Add new.

    4. Enter the email address for the Microsoft account that's associated with your Xbox profile, and then select Enter.

    5. Enter the password for your Microsoft account, and then select Enter.

    6. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept.

    7. Follow the steps to configure your Sign-In & Security preferences and download your Xbox profile to your Xbox One console.
  6. Vairkjosa Win User

    question about saving the game

    We use the multiple profiles here. No troubles as long as your playing local. One of my local profiles doesn't play as often so had to start a new character after the last update. All her game saves are seen on the HDD main account so you still have to be
    careful not to delete those.
  7. Cash Registerrr Win User

    Xbox One error code issues.

    I've been having trouble accessing my Xbox One out of the blue for some unknown reason. It allows me to play games but it isn't allowing me to sign in to any account at all or even add accounts. Its now concerning because I removed my main account from
    the Xbox and now isnt letting me re-add it and is showing me an error. Profile pictures and most of the home layout on the xbox is having trouble loading as well.
  8. Feral Boar 66 Win User

    Can't play multi-player minecraft xbox one

    For everyone who is having trouble playing local Multi-player...... Boot the game up soon with the main gold account and then get your shared profiles to join the game after it has already started (this could not be done on 360 but is a new feature on the
    Xbone version) just press start with the controllers once the game has already started and it works great for me
  9. Niko1664 Win User

    Xbox PC (Beta) Installed games not showing up.

    2 solutions. Sign in with the second account "user2" under Xbox (beta) app on main Microsoft session. (it could works).

    or

    Create a second session "user2" on the laptop on windows, install Xbox (beta) app and play with this profile.

    An Advice ?: Play and buy your games and Game Pass sub with your main profile. No problem in that case.
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