Trouble with Child's Account

Discus and support Trouble with Child's Account in XBoX Accessibility to solve the problem; We have our children a child's account to play on the Xbox. They have used them about a week ago, but when trying to log in today it shows the... Discussion in 'XBoX Accessibility' started by Terpsichore3814, Jun 14, 2020.

  1. Terpsichore3814
    Terpsichore3814 Guest

    Trouble with Child's Account


    We have our children a child's account to play on the Xbox. They have used them about a week ago, but when trying to log in today it shows the following message.

    "There's a problem with your account. Fix it at account.live.com, then come back to sign in."

    I have gone to the site and I dont see anything to fix. I am looking for help to allow my kids to get back on their account and stop using the parent account.

    :)
     
    Terpsichore3814, Jun 14, 2020
    #1
  2. Kiesey Win User

    Trouble with Child's Account

    Hey, Have you logged into the emails assigned to each child's account? Also, log in to your own to see if you have any messages, it could be due to a family setting or account issue,

    Check out the Xbox Family settings app on mobile I believe it is in beta but it is is really helpful for checking settings for your child's accounts.
  3. SatanicoDrCadillac Win User

    Trouble with Child's Account

  4. V. Arya Win User

    Trouble with Child's Account

    Hello Terpsichore3814

    I am , Independent Advisor, to work with you on this issue. Most of the time this error is given because some info is not updated in MS account. Generally, this is Date of Birth. Can you login to your MS account and check this for all?
  5. Terpsichore3814 Win User

    Trouble with Child's Account

    I checked the time and time limits. They were inside both of them.

    There is no number listed on the error screen.
  6. AngelObullets Win User

    Trouble with Child's Account

    Hi there

    It could be due to the family settings please check the family settings account to see if there is limits and times on the console that could be the reason it is happening. Here is a link that might help you. https://beta.support.xbox.com/help/...e-safety/manage-app-privacy-settings-xbox-one

    Also can you state the error number that appears on that error shown above please?, it might help get to the bottom of it.
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Trouble with Child's Account

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