Trouble with buying a game

x2Jxhnny · Dec 27, 2019

Okay so I git my xbox 1 s today and have had no trouble downloading games that are free off of game pass. But when I try to buy skate 3, it says, even though I have added a debit card and my phone number in payment options, “You have no valid payment options
on file. Microsoft Account Balances cannot be used in this purchase channel.” How will I buy the game?

:)

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

Can you please try buying the game again on the Microsoft Store on your phone or PC/Laptop browser? Check if there will be an improvement.

Also, if you can use a different payment method that would be great.

XBF Brad A

Hello X2J,

Thanks for coming to the forums. We recommend to log onto the
account website and update your billing information. This is just the address. If you are still having issues we recommend to request a call from support.

When you go to Contact Us,follow these steps to request a call from support:

Step 1 ----click on Contact us
Step 2 ----under what you having trouble with select Subscriptions & billing
Step 3-----under what is the issue I can't redeem a code then hit next

Step 4 ----scroll down to select request a call

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Thanks,

Brad

Jacyintha

Brazil has recently passed a law that makes it weird for buying from an international country. The law requires you use the same currency as the originating country (in this case, the United States). You can't do that in the XBL system because your account
has to be set to Brazil, which requires you use a Brazilian currency.

If you have Microsoft Currency available in your region, you might want to try that option. Paypal may also be an option.

Mister Cazador

Hi there ThePERCUSSION.

If this is something you're still seeing on your Xbox One console, please try
removing your profile (please ensure you remember your account email and password before doing this step),

power cycling your Xbox One console and router/modem and then signing back in. Did that solve the issue?

OK Fowl

Xbox is aware users are experiencing issues. The engineers are actively working to resolve the issue! Please
keep an eye on the Xbox Live Service Status page for the latest info: xbx.lv/XBLstus

Trouble with buying a game