Trouble with 2k21 downloaded game

Discus and support Trouble with 2k21 downloaded game in XBoX Games and Apps to solve the problem; I was playing 2k21 on game pass, it case off game pass so I purchased it online. The purchased game still has the same game pass restrictions. I am not... Discussion in 'XBoX Games and Apps' started by Brian Jackson11, Nov 15, 2021.

  1. Trouble with 2k21 downloaded game


    I was playing 2k21 on game pass, it case off game pass so I purchased it online. The purchased game still has the same game pass restrictions. I am not getting any new activities on the game. I uninstalled the game and reinstalled it - still the same problem. I used another account to stat over in MyTeam - same problem. Any advice on how to get the purchased game to play and not what looks like the game pass game (no new activities)

    :)
     
    Brian Jackson11, Nov 15, 2021
    #1
  2. Francia J. Win User

    Trouble with 2k21 downloaded game

  3. Brian Jackson11 Win User

    Trouble with 2k21 downloaded game

    I did the extended power cycle, and rebooted the modem for the requested amount of time. When the Xbox one came back up, I got the green screen, once able to, I went back into the game but still have the same problem. Still locked on 8/31.
  4. Francia J. Win User

    Trouble with 2k21 downloaded game

    Hi Brian, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

    It depends on the restriction, I would appreciate it if you can provide the restrictions that you have inside the game.
  5. Francia J. Win User

    Trouble with 2k21 downloaded game

    Thank you! Please perform an extended powercycle and reset your network hardware, Brian.

    1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

    2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

    3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

    4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.
  6. Brian Jackson11 Win User

    Trouble with 2k21 downloaded game

    Example: in My Team if I go to offline triple threat - the vault prizes say available until Aug 31. The last day the game was available on game pass.

    Also, I am not getting any challenges that have a time frame to them. All my season agendas are the base accomplishments. I do not get any new ones.
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Trouble with 2k21 downloaded game

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