Trouble signing in to xbox live games on PC

Discus and support Trouble signing in to xbox live games on PC in XBoX Accessibility to solve the problem; I've searched for a resolution to this issue for ages now to no avail. I have purchased and played both the master chief collection and MSFS on steam,... Discussion in 'XBoX Accessibility' started by Lewis Greenfield1, Apr 8, 2023.

  1. Trouble signing in to xbox live games on PC


    I've searched for a resolution to this issue for ages now to no avail. I have purchased and played both the master chief collection and MSFS on steam, as of recent when I try to launch these games it prompts me to sign into a really old Microsoft account of mine that has been lost due to the email being recycled and me failing the account recovery. I try to press the option to sign into another account - the window closes then re-opens on the exact same screen prompting me to sign into the original account. This is locking me out of my games which I'm not too happy about. I've tried uninstalling and reinstalling both games, performed a fresh install of windows 10, upgraded to windows 11 and the issue is still present. Since installing win 11 I have signed into the Xbox app and Microsoft store with my new Microsoft account however it's still prompting me to sign into the old account.

    I'm at a loss for what is still linking that old account to these games seeing as this is now basically a fresh PC with no data remaining from my old system. If someone could please point me in the right direction so I can remove that account login prompt from my games so I can play with my new account - - or even better, let me sign into my original account, change the password and email so I can save my data. Also the reason I can't pass the account recovery is because it's asking me questions which I can't answer because the last time I used the account on Xbox was years ago across multiple consoles and I can't get any ID numbers off my old Xbox because It's long gone.

    :)
     
    Lewis Greenfield1, Apr 8, 2023
    #1
  2. Rostom L Win User

    Trouble signing in to xbox live games on PC

    Thanks for the additional information. Isn't there an option to switch to a local user instead via PC Setting > Accounts? You may try it if it will work on your current profile.
  3. Rostom L Win User

    Trouble signing in to xbox live games on PC

    Thank you for trying, Lewis. I appreciate it. Since you're playing these games on Steam platform, we only have here limited support for other platforms in this forum. The issue seems to be from Steam because you even had a clean install of your operating system and still having the same issue. Your old credentials might still be linked from Steam servers. I recommend that you instead reach out to Steam support for further assistance here https://help.steampowered.com/en/.
  4. Rostom L Win User

    Trouble signing in to xbox live games on PC

    I see. Please close all your running apps. Then click on Start menu > Search "Credential manager" and select it. Check the Windows credentials and delete all credentials that are related to Microsoft or Xbox.
  5. Lewis Greenfield1 Win User

    Trouble signing in to xbox live games on PC


    [​IMG]
    My main account is a local user but with my new Microsoft account logged in under Settings > Accounts. I've tried launching the game while being signed out of all Microsoft accounts in both settings and Xbox with the same results prompting me to sign into the old lost account.
  6. Lewis Greenfield1 Win User

    Trouble signing in to xbox live games on PC

    Hi Rostom,

    Just tried your suggestion and unfortunately MCC is still prompting me with the old account login and the option for signing into another account still brings me back to the original screen...
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Trouble signing in to xbox live games on PC

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