Trouble Renewing My Live Membership

My Xbox membership is expiring in a month. Today I had a notification on my dashboard that if I was to renew now, I could get 12 months for 33% off ($39.99). I decided to take advantage of this deal, but when I try to Xbox is trying to charge me the full
$59.99.

This is clearly a problem on Xbox's end, and the customer support I received over the phone was less than satisfactory. The rep tells me that it's not working because my account is not yet expired. He then cancelled my subscription so I could renew early
and the ad disappeared. He says that he cannot honor this discount, and that they in no way have any control over regional promotions like this. This isn't a regional promotion, this is something they send out to any customer who's membership is close to
expiring. WHY will they not allow you to renew early? The promotion won't be available if you wait until you expire like I was told to do. WHY is the ad there at all if it doesn't work? Xbox even admitted he's had multiple calls about this issue. I'm
very upset, I've been a member for almost 10 years and this isn't the first time something like this has happened to me.

I want to know what I can do to get this resolved. The rep did credit me back the time I had left on my subscription, but I feel there's no reason why someone cannot help me renew my membership over the phone at the discounted rate. Now that I put my 1
month back on my account, the promotion for 33% off is there again but completely useless.

:)

 

How to Renew your Xbox LIVE Gold Membership

Overview of Xbox LIVE Renewal

When your current Xbox LIVE Gold Membership is about to run out, you will get a renewal message on your screen.

• Month-to-month membership- Notification comes 15 days in advance
• 3 or 12 month membership- Notification comes 30 days in advance

Xbox LIVE membership can be renewed using a credit card, a debit card, or a Prepaid Gold Membership Card.

If your automatic membership renewal (auto renewal) is set to off, you can purchase a new subscription or use a prepaid membership card to renew your Xbox LIVE Gold Membership.

Renew with a payment option by purchasing a new membership:

Steps to Follow

1) Use your Xbox LIVE gamertag to sign in.

2) Under Settings, select Account.

3) Proceed to Your Memberships, and select the membership that you currently have (for example Xbox LIVE Gold)

4) Select Modify Membership and you will be presented with a list of renewal options. If you are on an Xbox LIVE Free Membership, you can choose to upgrade to Gold Membership.

5) Select a membership option, then Confirm Purchase.

Once you have confirmed your purchase, the following will happen:

• The payment option you are using will be charged immediately.
• The time subscription plan you have just purchased will be added to your remaining subscription time.
• Your Xbox LIVE Gold Membership will be activated and auto renewal turned on.

Take note:

If you use a credit card as your payment option, you cannot remove it on file until your current membership expires.

There is a procedure you can follow to add or change your Xbox LIVE payment option.

Renew with a prepaid membership card

It is possible to renew your Xbox LIVE membership using a Prepaid Microsoft Gold Membership Card. This card is available at retail locations.

If you choose to redeem a prepaid Xbox LIVE membership code, you will be added time to your existing Xbox LIVE membership, while your renewal settings will remain unchanged.

How to turn on auto renewal (for existing membership):

If you are already on Xbox LIVE Gold of Family Pack membership and you want to turn on auto renewal without purchasing new membership, you should contact Xbox Support.

How to Troubleshoot Xbox LIVE renewal:

If there are issues with your Xbox LIVE account, you might receive the following messages. The solutions are provided below:

• Error: Your credit card has been declined several times by our billing service.

This means that your credit card has expired, or the information on it has been changed. To solve this problem, there is a procedure you can follow to change payment option for Xbox LIVE membership.

• Error: 8015d080

In case you receive this error message, you need to contact Xbox Support.

 

Trouble Renewing Membership

Does anybody know when this option will be available? I can't use a credit card since I am underage so the gift cards are all I got.