Trouble registering my Xbox Wireless Controller (Robot White)

Hi Kobe, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, register your device on this link: https://support.xbox.com/help/hardware-network/warranty-service/register-your-product

Make sure you are entering the correct Serial Number.

You can find it on the back of the controller, on the battery storage (remove the batteries).



Please, check it out here: https://support.xbox.com/help/hardware-network/controller/controller-warranty

I hope this helps.

Hi,

I am using, according to microsoft, the xbox wireless controller in robot white. Link for reference, if unopenable, specifically the new xbox controller with the screenshot button to the bottom left of the start button.

Also, that is the only button that I am experiencing issues with.

https://www.xbox.com/en-au/accessories/controllers/xbox-wireless-controller#white

I have Xbox Wireless Controller - Robot White (2020)
I just downloaded Forza Horizon 4 Demo from Microsoft Store to test it and it worked. I can feel the vibration on triggers no matter it's bluetooth or wire.
But when I play it in Steam it doesnt work for some reason.

I have the Microsoft Xbox Controller - Robot White, my friend and brother both have different versions of the Xbox controller, one has a custom made controller that has the same problem. And yes, this only occurs in the menu for my Xbox, same with my friend and brother.

Nope the white is wireless, same as standard elite https://www.xbox.com/en-US/xbox-one/accessories/controllers/elite-wireless-controller-white