trouble redeeming on XBOX One for Halo 5 Guardians as a purchaser for XBOX ONE HALO 5 LIMITED ...

Dear support team,

I have purchased XBOX ONE HALO 5 LIMITED EDITION BUNDLE.

The system is for user to scratch off the download code at the back of game package, hidden by the silver cover.

Upon trying to scratch off the silver cover, I have exerted too much force and the code has been damaged and letters have been peeled off.

Please let me know how I can retrieve the code to play Halo 5 Guardians.

Upon connecting with support personnel, I will provide all the necessary information to verify my Bundle unit info and etc.

Thank you.

:)

 

Halo 5: Guardians F.A.Q!

Greetings, Spartans! It's that incredibly exciting time we've all been waiting for. Three years have passed since our last adventure with the Master Chief, and a lot has changed. To gear up for the release for Halo 5: Guardians, we've prepared an F.A.Q to
cover all of the questions you may have. One question remains that is up to you to answer; is the Master Chief a hero, or is he a traitor?

Q: When will Halo 5: Guardians be released?

A: Halo 5: Guardians will be released on October 27th, 2015! If you wish to start downloading the game early to be set to go right as it launches, Pre-order Halo 5: Guardians today!

• Halo 5: Guardians - Pre-order Edition
  
• Halo 5: Guardians - Digital Deluxe Edition
  

Pre-ordering either of those will get you the
Halo 5: Guardians Pre-Order Bonus Pack!



Q: I pre-loaded Halo 5: Guardians, when will I be able to hop in and play?

A: Halo 5: Guardians will not be playable until 12:01 AM EST on the release date.



Q: Where do I report issues and share solutions related to Halo:5 Guardians?

A: Please go to the Halo Waypoint forums here:
Halo 5: Guardians Support



Q: What can players expect with Halo 5: Guardians' campaign?


A: A lot has gone down since the events of Halo 4, and the Master Chief may be in a little bit of trouble. Spartan Locke, one of the highest ranked Spartans in the Office of Naval Intelligence (ONI), is leading Fireteam Osiris to search for the Master
Chief to bring him in. While Spartan Locke is on the hunt, Master Chief is leading his own squad, known as 'Blue Team', to carry out Master Chief's mission to stop the biggest threat in the galaxy.

What crimes does the Master Chief have to answer for? The campaign features 15 missions for you to find out!

Looking to start digging in to find out what's going on between the Master Chief and ONI? Check out
HUNT the TRUTH, an audio series set just before the events in Halo 5: Guardians.



Q: How many multiplayer maps will be available at launch in Halo 5: Guardians?

A: At launch, there will be 21 multiplayer maps, with an additional 18+ that will be released post launch!



Q: What is the Warzone multiplayer mode?

A: Warzone is the exciting new addition to the Halo universe. Warzone is a 24-player multiplayer mode where you'll be battling other players in addition to AI controlled Covenant and Prometheans in the most massive multiplayer experience in the Halo
franchise. Earning REQ gives you the ability to bring in power weapons, vehicles, and more to give you an edge in this massive multiplayer mode.

To learn more about Warzone, check out this
Q&A on Halo Waypoint that covers everything you need to know.



Q: What is the REQ System?

A: Requisitions (REQ) are unlockable items that come in the form of weapons and armors, skins, assassination animations, and more. Players will earn REQ points after completing each match in Arena or Warzone multiplayer modes, which can later be redeemed
for REQ Packs that contain a variety of different Requisitions.

To learn more about the REQ System in Halo 5: Guardians, check out the
REQ System Introduction blog on Halo Waypoint, , and
Halo 5: Guardians REQ Pack info.



Q: I'm a huge fan of the map creation tool 'Forge'. What can the community expect to create?

A: Fans of Forge have something very special to look forward to. In Halo 5: Guardians, the Forge tool is getting loads of new features to empower the community to create amazing maps. You have complete control, down to the lighting, utilizing 100+
colors for objects, and over 1600 objects to use.

To get all of the details you need, check out
Building the Biggest Forge Yet blog post. Want to see it in action? Check out
!



Q: When will we be able to get our hands on the new Forge?

A: Forge will be available in December, 2015.



Q: What are the different versions of Halo 5: Guardians available for purchase?

A: Halo 5: Guardians will be released in variety of different editions! For more information on each of the versions, check out the following:

Halo 5: Guardians Standard Edition -
Physical/Digital

Halo 5: Guardians Digital Deluxe Edition

• Warzone REQ Bundle: 14 Premium Requisition packs
• Halo: The Fall of Reach - Animated Series

Halo 5: Guardians Limited Edition

• Halo: The Fall of Reach - Animated Series
• Warzone REQ Bundle: 14 Premium Requisition packs
• Guardian model by Metal Earth®
• Uniquely-designed Spartan themed SteelBook®
• Spartan Locke’s Classified Orders
• Dossiers on Blue Team and Fireteam Osiris

Halo 5: Guardians Limited Collector’s Edition

• Commemorative statue of the Master Chief and Spartan Locke designed by 343 Industries
  
• Warzone REQ Bundle: 14 Premium Requisition packs
• Halo: The Fall of Reach – Animated Series
• Guardian model by Metal Earth®
• Uniquely-designed Spartan themed SteelBook®
• Spartan Locke’s Classified Orders
• Dossiers on Blue Team and Fireteam Osiris
• Note: This edition does not include the disc copy of the game.
  

We're also releasing an
Xbox One Limited Edition Halo 5: Guardians Bundle, featuring a Spartan Locke and UNSC inspired 1TB Xbox One console and controller! This also includes a digital copy of Halo 5: Guardians along with all of the goodies included with the Limited Edition! Note
that this does not include the disc copy of the game.



Q: I purchased the Halo 5: Guardians Limited Collector’s Edition,
but I would really like a disc copy rather than a digital download. What can I do to get a disc?

A: If you have purchased the Limited Collector's Edition, you are eligible to trade the code in for a disc copy of the game. To learn more about this process, check out our

Halo 5: Guardians Limited Collector’s Edition Disc Exchange Program.

Note: If you purchased the Limited Collector's Edition and would like to receive a disc copy,
PLEASE DO NOT REDEEM YOUR CODE! The Limited Edition Console Bundle is not eligible for this offer.

For further information regarding Halo 5: Guardians on Xbox One, check out our handy Xbox One Games Support
page which includes further details such as Troubleshooting steps,
How-to guide, and General Information. If you still have any support related questions regarding Halo 5: Guardians, please make sure to head over to the Xbox One Support Forums for help from the community or you can
reach Phone or Chat Support from our Contact Us page.

 

Warzone Req Pack Bundle

Hi PhoenixAshes1

Thank you for contacting with us. Here is the info you are looking for, I hope it helps. Thank you!

WARZONE REQ BUNDLE

The Warzone REQ Bundle provides players with 2 Premium REQ Packs a week for a total of 7 weeks. Premium REQ Packs provide players with the most number of REQs, with the best chance of acquiring Ultra-Rare, Legendary, and Mythic REQs. Players are guaranteed
at least three new permanent REQs in each Premium REQ Pack, if available.

The Warzone REQ Bundle is available in the following packages, on the Xbox Marketplace, or through token cards available at many retailers:

Halo 5: Guardians Limited Edition

Halo 5: Guardians Limited Collector's Edition

Halo 5: Guardians Limited Edition Xbox One

More info here:
Halowaypoint

Cheers!

 

You would have to try contacting support to see if there is anything they can do, or try exchanging it with the retailer you purchased it from. Otherwise, all you could do is keep trying to guess the code. 1-800-4my-xbox if you're in the US/Canada or
support.xbox.com/contact-us