Trouble redeeming my 3 Months Xbox Live Gold Membership

This is what I see when I go to my Microsoft account under last orders :

3 Months Xbox Live Gold Membership
15,000 points
Ordered on 9/29/2017
Status: Shipped

It has yet to applied to my account.




I have talked with several customer service reps and they finally to contact you with this ticket number:

[Mod Removed]

I also received this a week ago and have yet to hear any feedback:

[table][tr][td]Thanks for contacting Microsoft Rewards Customer Support. Your Service Request (SR): [Mod Removed] has been assigned to a member of our support team. Our goal is to respond to your question within the next 24 hours. Important: Do not edit the subject line. It is encoded with the SR number so that all related messages are appended to the same case.[/td][/tr][/table]

:)

 

Xbox Live Gold not working

Hi, I got live gold membership 3 months ago, by redeeming a code. The problem is, yesterday live gold worked, and suddenly my xbox decided to make me not have live gold membership, when I still have 2 months left. Please help, I want to join my friend's party,
custom game, etc.

 

Xbox One Live 12 Months ??

MS Store US says

Day One 12-Month Xbox Live Gold Membership - Microsoft Store

Day One 12-Month Xbox Live Gold Membership

For a limited time, get a Day One 12-month Xbox Live Gold membership and play Killer Instinct: Round One, with the exclusive Shadow Jago character. Includes commemorative card and case.

 

From what I can tell, you redeemed Bing Rewards points for a 3-month subscription, and you still haven't got your prize yet? They should have sent you a code via email, from which you manually
redeem afterwards.

Check your email inbox for anything from "orders(at)microsoftrewards.com", or "Microsoft Rewards". Especially check your junk/spam folder!

Read here for more info, you can probably get it re-sent to your email:
https://support.microsoft.com/en-us/help/4026441/microsoft-account-track-my-microsoft-rewards-orders