Trouble redeeming digital codes

Discus and support Trouble redeeming digital codes in XBoX Games and Apps to solve the problem; My digital code isn't working. I think it's short a few numbers because the dashes are out of place from the code shown. How should I go about this??... Discussion in 'XBoX Games and Apps' started by xPowerButton, Dec 26, 2016.

  1. xPowerButton
    xPowerButton Guest

    Trouble redeeming digital codes


    My digital code isn't working. I think it's short a few numbers because the dashes are out of place from the code shown. How should I go about this??

    :)
     
    xPowerButton, Dec 26, 2016
    #1
  2. I Grxf I
    I Grxf I Guest
    TROUBLE REDEEMING DIGITAL CODE

    I have been trying to redeem an online digital code for Xbox (not xbox live). I have purchased a $70 code. When I enter the code to redeem it, microsoft/xbox recognizes the monetary amount but it won't add it to my account. I have been trying to add this
    for quite some time and this is the message I keep receiving:

    Try that again
    Something happened on our end. Waiting a bit might help.

    SVC-RedeemInternalServerError

    jry7Jwxa6UqLYo29.3.4.21

    2017/09/08 - 00:09:53 UTC
     
    I Grxf I, Dec 26, 2016
    #2
  3. WPAK
    WPAK Guest
    TROUBLE REDEEMING DIGITAL CODE

    Hi there,

    this might have been a temporary error, so please try it again.

    If that fails please check the following:

    Remeeming errors can be caused by issues on the account itself. Be sure to check if your billing information is correct at
    http://billing.microsoft.com and also check
    http://account.microsoft.com/services for any outstanding amount issues, these need to be sorted prior to being able to redeem codes.

    After that try redeeming the code on both xbox console and via xbox.com/redeemcode

    Also check that the Xbox Live account , the console and code all match region wise, using different regions for any of them cause issues too.

    If you can't find anything wrong and it is still not working, best thing to do is to contact official Xbox Support via Phone or Microsoft Support Chat at
    Contact Us | Xbox Support they can do a more indepth look into this issue.
     
    WPAK, Dec 26, 2016
    #3
  4. StuartATrueRed Win User

    Scratched off code number.

  5. MoeZArts Win User

    I purchased a Rogue Spider Knight bundle and when i redeemed the code it said the code was invalid

  6. WPAK Win User

    TROUBLE REDEEMING DIGITAL CODE

    Hi there,

    this might have been a temporary error, so please try it again.

    If that fails please check the following:

    Remeeming errors can be caused by issues on the account itself. Be sure to check if your billing information is correct at
    http://billing.microsoft.com and also check
    http://account.microsoft.com/services for any outstanding amount issues, these need to be sorted prior to being able to redeem codes.

    After that try redeeming the code on both xbox console and via xbox.com/redeemcode

    Also check that the Xbox Live account , the console and code all match region wise, using different regions for any of them cause issues too.

    If you can't find anything wrong and it is still not working, best thing to do is to contact official Xbox Support via Phone or Microsoft Support Chat at
    http://support.xbox.com/contact-us they can do a more indepth look into this issue.
  7. MoeZArts Win User

    I redeemed a code but it won't transfer the amount that it says it has

    Make sure you have redeemed the code with the same account you are trying to make the purchase with.
    If you’re still having trouble redeeming your code, you might need to request a new one. To get started, see

    Request a new digital code     or reach out to
    Xbox Support    .
  8. DavidWindal Win User

    xbox one-x

    Hello. I was wondering if anybody could help me. I bought a $50 Xbox gift card which I always do but this time it only had a 20 digit code in the back instead of a 25 digit code so I am having trouble redeeming sense when I try to redeem on my Xbox it
    doesn’t work because not enough characters and when I try to redeem online at Microsoft.com/redeem it asked me for 25 digits but I only have 20.
Thema:

Trouble redeeming digital codes

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