Trouble purchasing

Discus and support Trouble purchasing in XBoX Games and Apps to solve the problem; Can't purchase the live gold to play but can purchase movies still on Xbox video with no problems? No issues with card but still always declines with... Discussion in 'XBoX Games and Apps' started by OG THEK1LL3R, Mar 17, 2015.

  1. OG THEK1LL3R
    OG THEK1LL3R Guest

    Trouble purchasing


    Can't purchase the live gold to play but can purchase movies still on Xbox video with no problems? No issues with card but still always declines with the gold. Cleared cache already and I've updated and restarted a million times. Nothing is working

    :)
     
    OG THEK1LL3R, Mar 17, 2015
    #1
  2. UnsellingSix057
    UnsellingSix057 Guest
    trouble purchasing!

    Hi! i am trying to purchase some song add-ons for my rock band 2! i have never had trouble in the past, but now when trying to add a track pack this is what i keep getting:

    Sorry

    An error has occurred during the transaction. Please try again later.



    also, I tried downloading another one, and i'm just getting the spinning circle like its thinking but its been doing that for the last 15 minutes and it also already took the points out of my account.

    can someone please explain what is going on?



    thanks!

    Mo
     
    UnsellingSix057, Mar 17, 2015
    #2
  3. Mister Gwyther
    Mister Gwyther Guest
    Mister Gwyther, Mar 17, 2015
    #3
  4. Smwutches
    Smwutches Guest

    Trouble purchasing

    Since this is a billing issue, you would need to contact support directly so they can assist you. 1-800-4my-xbox if you're in the US/Canada or
    support.xbox.com/contact-us
     
    Smwutches, Mar 17, 2015
    #4
  5. Mister Gwyther Win User

    trouble purchasing!

  6. Smwutches Win User

    Trouble purchasing

    Since this is a billing issue, you would need to contact support directly so they can assist you. 1-800-4my-xbox if you're in the US/Canada or
    support.xbox.com/contact-us
  7. HassanB Win User

    Trouble with purchased game

    Hi,

    What country are you currently located in?

    What country is your Xbox LIVE account registered to? You can check that out
    here    , look under Country/Region.
  8. camilogto Win User

    Trouble with purchased game

    Yes, I have cleared the system cache and I have deleted the incomplete file in the hard disk and I still have the problem when downloading the game.
  9. TrippIE Win User

    Trouble purchasing gold

    What it seems like to me it could be a decline transaction. Have you contacted your financial institution or bank recently to make sure it was nothing on their end? If not contact them if you continue to keep getting this message contact phone support and
    see what they say here is the link:
    support.xbox.com/.../contact-us     give them a shot okay.
Thema:

Trouble purchasing

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