Trouble purchasing gold

I am trying to buy XBOX Gold 1-month $9.99 online on my console. When I click confirm purchase, the message screen circles for a while then disappears and leaves me back to the same place as before. It still says I am a silver-member and won't let me get
online. I tried this several times, turned off my console tried, but nothing works. All the payment options are correct and no error messages come up. I am wondering if I am the only one with this problem. There was an update today when I logged in, so I wondering
if perhaps it is today's update?

:)

 

Trouble purchasing Gold

A couple of months ago, my gold membership expired. I had auto-renewal off and it was right before summer vacation, so I didn't bother renewing it at the time. When I came back from my vacation I tried to renew it and it told me there was something wrong
with the card. My father gave me credit card information and I entered it all. When I try to renew it now, nothing happens. I go to the membership options page, click on 12 month gold, and confirm my purchase. After I confirm my purchase, it takes me right
back to the membership option page and no error message comes up. And then, when I check my membership, it still says I have silver. Can anyone help me? XBL hasn't given me any error messages or told me that there is something wrong with the card.

 

Trouble purchasing Gold

Check out this site http://billing.microsoft.com

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Check under transactions to see if anything is listed as "declined" or "write-off"

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also check under the subscription date to see when it was canceled and make sure the subscription stopped when it was supposed to

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if it stopped like 1 or 2 months late or you see a declined charge or write off then you will need to contact billing support at
support.xbox.com/contact-us

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if you don't see any of those things, remove all credit cards and paypal accounts from the profile and then try to re-add it. Let me know how it goes

 

Have you tried making the purchase through the website:

account.xbox.com/.../subscriptions

 

I am having the same problem

 

What it seems like to me it could be a decline transaction. Have you contacted your financial institution or bank recently to make sure it was nothing on their end? If not contact them if you continue to keep getting this message contact phone support and
see what they say here is the link:
support.xbox.com/.../contact-us give them a shot okay.