Trouble Processing Payment

Meeeetsa · Sep 16, 2017

I try to buy in game currency but it says...

Contact us at Microsoft support

We're having trouble processing your payment and we'd like to get it sorted out.

What do I do?

:)

AhmedSelim1 · Sep 16, 2017

trouble processing your payment

Hello all,

I have a payment problem when try buy XBOX Game Pass

after choose Payment method this message appear

Contact us at Microsoft support

We’re having trouble processing your payment and we’d like to get it sorted out.

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So I can't buy or renew my subscription.

Mister Cizl · Sep 16, 2017

Trouble Processing your Payment?

Hey Guys! For assistance with billing and support you will need to contact support

here. Thanks!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Ishan8123 · Sep 17, 2017

Since this is a billing and refund related issue, you will need to contact Xbox Support directly here-
Contact Us | Xbox Support .

Don't forget to explain your situation and they will be able to help you

XA JJKILLERs

I'm not sure if it was the same error code, but about a year ago I had a similar message when trying to purchase a game which said that it was having trouble processing my payment. I knew there was no issue with my debit card, so I wasn't sure what
was causing it either. I wound up backing out of the Store and left it alone until later that evening. Then I tried again, a few hours later, and it went through fine. Just thought I'd add this, in case you might want to try again and see if it does go through.
Good luck!

Yes the same thing happened to me think the servers are being taxed this week

XBF Steven R

Hey there JackVossler,

Thanks for reaching out to the Forums for advice on how to deal with this issue. I can totally see how getting this error could be pretty frustrating. Since it straight up says to contact support, I suggest
contacting support as there could be something that is messing everything up.

When you get the chance, give that a shot and let us know if that helped.

Thanks!

Ishan8123

Since this is a billing and refund related issue, you will need to contact Xbox Support directly here-
http://support.xbox.com/contact-us .

Don't forget to explain your situation and they will be able to help you

Miku Sakuya

Think it's a server issue it's a bit common

choppyseize

Gamertag changes require a credit card to be on file. That's why the payment process won't complete.

Trouble Processing Payment