Trouble logging onto XBOX live

Waffly, just change the email and password to your account.

No, it should not be grey. Try store related actions also.

1. If you are able to open MS Store, open MS Store > Click on your profile picture on top right and sign-out. Then sign-in again.

2. Reset Windows Store through Command Prompt

Type cmd in Windows Search box > Right click on Command Prompt > Run As Administrator > Type WSreset.exe and click Enter > Reboot your computer

3. Re-register All Store apps (You will get many Reds, ignore them. This will reinstall all default Store apps, hence if you have uninstalled any default Store app, that will get reinstalled)

Windows Key+X > Windows Powershell (Admin) > Copy the following from below and right click in Powershell to paste > Enter > Restart your computer

Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

4. Uninstall & Reinstall Store

Windows Key+X > Windows Powershell (Admin) > Copy the following from below and right click in Powershell to paste > Enter

Get-AppxPackage -allusers Microsoft.WindowsStore | Remove-AppxPackage

Copy the following from below and right click in Powershell to paste > Enter > Reboot your computer

Get-AppxPackage -allusers Microsoft.WindowsStore | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

That didn't work. Maybe it's the Xbox live program on my computer?

Hi Tiger60f2

Greetings! I am Vijay, an Independent Advisor. If Reset didn't work, then you should uninstall using Powershell and reinstall the XBox App

Windows+X > Click Windows Powershell (Admin) > Copy the below command and paste in Powershell and Enter

get-appxpackage *xbox* | remove-appxpackage

Now, you need to reinstall it

Use below Powershell command to install

Get-AppxPackage -allusers *xbox* | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

(If you encounter problem installing it, you can always install it from Microsoft

Store -
https://www.microsoft.com/store/productId/9MV0B... )

Great! I am glad that worked! If you don't have any more questions, feel free to choose a rating and have a great day!