Trouble loading

Hello there @jonbaker4, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I am sorry to know about the loading situation, but I want you not to worry about it because I am here to help you out! I believe your console might need either a network reset or just a system refresh.
I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console to check if it's
installing this time.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500
(UDP).

In case the issue still persists after the previous steps have been performed here is the official link to all the network troubleshooting steps that can help sort this out for you.

The link: Troubleshoot your Xbox One network connection | Xbox Support

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you
to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Feel free to give us your feedback by voting below if the reply was helpful!

Having the same trouble with loading game

Try clearing the memory device cache by going to settings, storage and hover over your device, press Y to begin clearing cache. Also, it would not hurt to look under your device and check for any corrupted items. Corruption will display games as unknown
games sometimes but all corruption always shows a yellow circle with black exclamation mark. Delete any corrupted items and redownload by going under download history under account management and recover any gamertags under sign in and choose recover profile.
How this helps!

Hi Agent Smith913, We have looked into this problem for you and it seems that Xbox Is having a Content and Purchase issue which can be the reason why you can't run the game or Install it

You can look at the the service status from this link: https://beta.support.xbox.com/xbox-live-status

I'm guessing you're right and I'm pretty bummed that I just lost $5000 gold in game!! Not to mention all the crap I bought to put in the house! Thanks.