Trouble installing games.

Discus and support Trouble installing games. in XBoX on Consoles to solve the problem; Hi guys for some reason my Xbox doesn't want to install or download any games. It keeps saying "Download Stop". I did realize after a while that it... Discussion in 'XBoX on Consoles' started by Melchior78, Apr 29, 2015.

  1. Melchior78
    Melchior78 Guest

    Trouble installing games.


    Hi guys for some reason my Xbox doesn't want to install or download any games. It keeps saying "Download Stop". I did realize after a while that it might be a update but if I check there's no update for my machine. The last update was about 2 to 3 weeks
    ago and I think there might have been a problem where the power went off or it could be my internet getting disconnected or something. So I don't think my update went through 100%. For some reason everything before that will install and update but nothing
    new, it just keep saying "Download stop". So my question would be is there a way to fix it or must I wait till the next update.

    :)
     
    Melchior78, Apr 29, 2015
    #1
  2. M3tal Daz3
    M3tal Daz3 Guest
    Trouble installing game...

    To solve the issue you are experiencing I suggest you to delete the game, remove the account from your console, clear the console cache and download your account and the game again. Follow the step by step instructions:

    a) Delete the game and the account

    To remove the account from xbox live console

    Scroll left on the Home screen to open the guide.

    Select Settings.

    Select All Settings.

    Under "Account," select Remove accounts.

    Select the account that you want to remove.

    Select Remove to confirm.

    When you're finished, select Close.

    b) To clear cache on an Xbox One:

    Press and hold the power button on the front of the console until it powers down completely.

    Unplug the power cable from the back of the console so that the power brick in not connected to the console.

    Press the power button on the console three or four times. This will ensure that any remaining power in the battery is drained, clearing the cache on the console.

    Plug the power cable back into the console.

    Wait for the light on the power brick to change from white to orange.

    Turn on the console using the power button.

    c)To download your Xbox profile to the Xbox One console:

    1. Scroll left on the Home screen to open the guide.

    2. Scroll down, and then select Add & manage.

    3. Select Add new.

    4. Enter the email address for the Microsoft account that's associated with your Xbox profile, and then select Enter.

    5. Enter the password for your Microsoft account, and then select Enter.

    6. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept.

    7. Follow the steps to configure your Sign-In & Security preferences and download your Xbox profile to your Xbox One console.

    Finally download the game again

    Hope this helps you!
     
    M3tal Daz3, Apr 29, 2015
    #2
  3. Trouble installing game

    Hey there zigzagroor,

    How did you obtain the game exactly? Was this a disc based game or digitally downloaded? If it was digitally downloaded, where did you purchase it from?

    Let us know!
     
    Mister Mascot, Apr 29, 2015
    #3
  4. onyxishere
    onyxishere Guest

    Trouble installing games.

    This is an odd issue. Have you tried power cycling your console by holding the power button on it for 10 seconds until it shuts down then unplug everything from it and let it sit for 5 minutes?

    Also, which region (country) do you live in and does it match the region of your gamertag?
     
    onyxishere, Apr 29, 2015
    #4
  5. Melchior78
    Melchior78 Guest
    I'm in South Africa and everything was working perfect until about 3 weeks ago. IL try doing what you told me tonight and check if it will works. Otherwise don't know what I will do.

    Everything actually still works perfect its just if I buy a new game or try to download a new game. It did it with Rugby 15, that Pool game and some updates.
     
    Melchior78, Apr 30, 2015
    #5
  6. onyxishere
    onyxishere Guest
    Thanks for the info. Be sure to post back whether the power cycle works. Also, is your gamertag set for South Africa as well or a different country?
     
    onyxishere, Apr 30, 2015
    #6
  7. Melchior78
    Melchior78 Guest
    It doesn't work. It still say installation stop. My gamer tag is 100%. I restarted it by holding the on botton and unpluged everything. Waited 5min plug everything in but still nothing. The games doesn't even start installing it imediatly say installation
    stop.
     
    Melchior78, Apr 30, 2015
    #7
  8. Trouble installing games.

    I am having the same issue since around the april time frame. I finally got shadows of mordor to work though I didn't do anything special. One day it just downloaded normally. Right now I am trying to install far cry 4 and it is at 100% but keep stopping
    the installation
     
    PureUntamedXx, May 12, 2015
    #8
  9. Hey there PureUntamedXx and Melchior78!

    Sorry to hear about the installation issues! If the issue is continuing to occur after trying the suggestions onyx has provided above, I recommend running thought the steps listed in our Problems
    downloading and installing a game or an app on Xbox One
    troubleshooting page. Be sure to let us know the results after trying the listed steps. Thanks in advance!
     
    Mister Quimby, May 13, 2015
    #9
  10. Melchior78
    Melchior78 Guest
    I tried the update again but when I press the two buttons and then the Xbox on button the screen just stay black and my Xbox doesn't make that sounds you guys talking about. And I keep my finger there for almost a minute just to make sure.

    When I leave my finger the Xbox starts up and everything still the same. That I've tried about 5 times just for in case I press it wrong.

    Then when that didn't work I deleted my profile, switch the Xbox off and unplugged it waited couple min put it all back and still nothing change. Still getting the "Download Stop" thing. That also If done couple times.

    Then my hole Xbox was all mixed up. I game pics doesn't display, only show the name and you could see something wasn't correct.

    By then I was a bit upset so I deleted everything and reset my Xbox. When it was finished I added my email and did everything like it was a new Xbox. It didn't need a update, it actually skip that part.

    So now that everything was done I installed Rugby 15 and guess what it still say "Installation Stop". It doesn't even start to install it immediately goes to "Installation Stop".

    So this is the part where I'm not very happy. My Xbox is 4 Months old and I got this problem. I tried everything, I checked everything and still nothing. My settings, name, area everything is correct so I think it might be a software problem.

    Don't know what to do next and like I say I'm not very happy at the moment.

    Thanks
     
    Melchior78, May 14, 2015
    #10
  11. RMH323
    RMH323 Guest
    Hi all, having a similar issue. When I try to play Fifa 15 which I have played for a while, it says ' installation stopped.' An error screen appears saying that the game appears to be corrupt with the error code x80070570. When I re-launch the installation,
    it appears that there is nothing left to download as the game says ' ready to play'. However shortly after, 'installation stopped' appears again with the same error screen. Please help! Very frustrating.
     
    RMH323, May 14, 2015
    #11
  12. Melchior78
    Melchior78 Guest
    My Fifa 15 the same. When I tried to uninstall and then re install again it doesn't even want to start just keep saying installation stop.
     
    Melchior78, May 15, 2015
    #12
  13. Melchior78
    Melchior78 Guest

    Trouble installing games.

    Hi guys and girls. I just want to thank the Xbox team. You guys have sorted the problem out I was having and the service was great. I just got one small thing where my acc doesn't want to pick up my save files it just synchronize the hole time and then eventually
    say there's a problem and I must retry.

    It's not the end of the world if I need to do everything all over again then I better start.
     
    Melchior78, Jun 30, 2015
    #13
  14. im having the same issue too with Grand Theft Auto 5. it would go up to 26% or 30% depending what i do to it but it keeps saying "installation stopped" and i'd looked on the support page for similar problems and i tried them but it looked promising but didn't
    work but im waiting for my gold membership to expire to test if it was that. but all of other disk base games and also digital games installed perfectly to the machining except gta5 and it's a disk base game.
     
    Stephen19971997, Jan 2, 2016
    #14
  15. Hey there Stephen19971997!

    Please go ahead and create a new thread if you haven't already. This way you can receive support specifically tailored to you. Be sure to include the details of the issue as well as any troubleshooting steps that you have tried. Thanks!
     
    Mister Quimby, Oct 31, 2018
    #15
  16. M3tal Daz3 Win User

    Trouble installing game...

    To solve the issue you are experiencing I suggest you to delete the game, remove the account from your console, clear the console cache and download your account and the game again. Follow the step by step instructions:

    a) Delete the game and the account

    To remove the account from xbox live console

    Scroll left on the Home screen to open the guide.

    Select Settings.

    Select All Settings.

    Under "Account," select Remove accounts.

    Select the account that you want to remove.

    Select Remove to confirm.

    When you're finished, select Close.

    b) To clear cache on an Xbox One:

    Press and hold the power button on the front of the console until it powers down completely.

    Unplug the power cable from the back of the console so that the power brick in not connected to the console.

    Press the power button on the console three or four times. This will ensure that any remaining power in the battery is drained, clearing the cache on the console.

    Plug the power cable back into the console.

    Wait for the light on the power brick to change from white to orange.

    Turn on the console using the power button.

    c)To download your Xbox profile to the Xbox One console:

    1. Scroll left on the Home screen to open the guide.

    2. Scroll down, and then select Add & manage.

    3. Select Add new.

    4. Enter the email address for the Microsoft account that's associated with your Xbox profile, and then select Enter.

    5. Enter the password for your Microsoft account, and then select Enter.

    6. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept.

    7. Follow the steps to configure your Sign-In & Security preferences and download your Xbox profile to your Xbox One console.

    Finally download the game again

    Hope this helps you!
  17. RMH323 Win User

    Trouble installing games.

    Hi all, having a similar issue. When I try to play Fifa 15 which I have played for a while, it says ' installation stopped.' An error screen appears saying that the game appears to be corrupt with the error code x80070570. When I re-launch the installation,
    it appears that there is nothing left to download as the game says ' ready to play'. However shortly after, 'installation stopped' appears again with the same error screen. Please help! Very frustrating.
  18. PureUntamedXx Win User

    Trouble installing games.

    I am having the same issue since around the april time frame. I finally got shadows of mordor to work though I didn't do anything special. One day it just downloaded normally. Right now I am trying to install far cry 4 and it is at 100% but keep stopping
    the installation
  19. Nutgnat Win User

    Trouble Installing Game.

    Sadly you are not alone. I have been having the same issues for almost a week now. Xbox ambassadors are advising a range of fixes but none worked for me and I went as far as a full factory reset and an offline update. Searching the communities there are lots of other xbox users in the same boat. I have a feeling microsoft are aware of the issue but haven't acknowledged it yet.
  20. L4c3rd4 Win User

    Trouble Installing Game.

    Hello dear Gamer, first it's a pleasure to be able to help you today.

    My name is Vinicius.

    I am a gamer and independent advisor on the XBOX community platform.

    Hey KarlConway, how are you today? Hope you're well.

    If your using console:

    Try this on it, please:

    First, clean the cache of your console that way:

    1. With the console turned on, hold the XBOX power button on the console for 10 seconds until you hear a small sound.

    2. Wait 10 seconds.

    3. Turn it back on.

    Note: It may take a while for it to turn on, don't worry, it's normal.

    Then, restore your console keeping the games and apps:

    ***IMPORTANT*** If you share accounts with someone, you will have to redo the process of placing the account as the main one again, be aware of the chances you still have to do this, as Microsoft makes available per year, only 5 chances so you can make some account your console's main account.

    1. Press the Xbox button to open the dashboard.

    2. Select System > Settings > System > Console Information >

    3. Select Reset console > Restore and keep my games and apps.

    4. When asked to pull settings from an old Xbox, choose no, thanks

    5. You will have to log in to your accounts again, and when you sign in with your account, make sure you turn it has your home console also, that's it.

    NOTE: Rest assured, you won't lose games or saves

    If you're using PC:

    So, let's try this, first, make sure your windows and all its services are up to date:

    Open Settings, click Update and Security and then Windows Update;

    Click Check for Updates;

    Click the Download and Install Now option, if available;

    Also, check the Microsoft Store for any updates on the Xbox apps and its services.

    ______________________________________________________________

    Then try this:

    Go to windows settings > apps > search for gaming services app > click on it and select advanced options.

    After that, click repair and then restore, open the app and try again.

    ______________________________________________________________

    If it still doesn't work you're going to uninstall the games services using a powershell command.

    In the windows search bar type Powershell > Right click and select open as administrator > Type the command: "get-appxpackage Microsoft.GamingServices | remove-Appxpackage –allusers" > Wait for the process to finish and then restart the PC, then open your Xbox gamepass app, it will ask you to install the gaming services again, install it and try again.

    Then, after you do it, you're going to open the game pass app, it will ask you to download and install the game services again

    ______________________________________________________________

    If neither of those procedures works, try to restore your PC's OS via the ISO image tool, using that tool you will be able to maintain your installed games and files.

    If you're using Windows 10:

    https://www.microsoft.com/en-us/software-downlo...

    If you're using Windows 11:

    https://www.microsoft.com/en-us/software-downlo...
Thema:

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