Trouble getting Xbox Live Rewards

I'm from Brazil and I'm having trouble getting my 6.000 credits from my account. I used to have an US account (my sisters address) but since many years ago I'm only using my Brazilian account. How can I get my pending deposits? Do I have to delete my US
account? I have tried to remove it but there is no option to do it. Please someone could help?

:)

 

Xbox live rewards

Hi,

im having trouble getting my Xbox live rewards connected to my regular Xbox live account. What do i do? Please help!

 

Xbox live rewards

Hi,

im having trouble getting my Xbox live rewards connected to my regular Xbox live account. Whenever i try to log in i get redirected to another account with the same gamer tag name. What do i do? Please help!

 

Hello MethodicBR77,

Your Rewards Account is a separate, unique account created based off your Microsoft Account information at the time of your registration. Since you registered into the program with US information, you were enrolled as a US Rewards Member. Since this region
is at odds with your Microsoft Account region, we cannot complete a deposit since your regional currency types do not match (USD and BRL).

This means that in order to resolve this issue, you have two options. You need to either adjust your Microsoft Account to match your Rewards Account, or create a new Rewards Account to match your new Microsoft Account region.





1) You can adjust your Microsoft Account region to match your Rewards region from your commerce page at (https://commerce.microsoft.com). This
will cause your regions to match and allow your currency to be deposited.





2) The second option of Creating a brand new account has some pros and cons. The benefit of creating a new Rewards Account is that your new account will be set to track and Reward purchases made in your Microsoft Account's regional currency. The drawback
is that you will lose the previous progress you have made on your account, as you will be creating a brand new Rewards Account. While we will be able to transfer any pending (un-deposited) Credits from your old Rewards Account, we will not be able to transfer
any other progress.





If you wish to continue with Rewards in your current Microsoft Account region and create a new account, you must first close your current account by opting out of the program at (https://rewards.xbox.com/optout/).
You will have to wait 48 hours for us to receive and process your request, after which your account should show up as completely clean of progress and have a join by date of "???". At that point, you can create a new Rewards Account by signing back up again,
which can also take 48 hours. To confirm that you have re-registered correctly, you can check your join date from the MyRewards page at (Xbox Live Rewards).
If your join by date still shows "???", and not your recent registration date, then your account has not yet been successfully re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits
from your old account to your new one.