Trouble finding a game I just purchased

Discus and support Trouble finding a game I just purchased in XBoX Games and Apps to solve the problem; I just purchased 2k23 but I didn't have enough space so I cleared space but I can't find the game? 207ad832-3da2-491a-8393-98f3745e2f62 Discussion in 'XBoX Games and Apps' started by Darryl Sandifer, Apr 21, 2023.

  1. Trouble finding a game I just purchased


    I just purchased 2k23 but I didn't have enough space so I cleared space but I can't find the game?

    :)
     
    Darryl Sandifer, Apr 21, 2023
    #1
  2. Francia J. Win User

    Trouble finding a game I just purchased

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

    We need to make sure that the game is successfully purchased under the account that you're using, please follow the steps below:

    "Go to Profile & system > Settings > Account > Payment & billing > Order History"

    https://support.xbox.com/en-US/help/subscriptio...

    Once confirmed perform a powercycle on your console by following the steps below:

    "POWERCYCLE CONSOLE​​​

    ​​​

    1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

    2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​"

    Then go to "My games and apps" > Full Library > Owned Games.
  3. DHG LJR3ICH Win User

    Looking for new friends and possably a gaming community.

    i have just purchased minecraft and would love to find others that play this. im having some trouble figuring the game out if you wouldnt mind giving me a hand then feel free to add me.
  4. AmuricanPatriot Win User

    Gamesharing DLC?

    You would have to find the specific game in question in the Xbox store and locate the specific DLC you're having trouble with and purchase it from there.
  5. Omega Abradax Win User

    Is there a way to purchase games from the Microsoft Store with the new Microsoft Account?

    I've purchased games from the online store with my MS account by just accessing store.xbox.com

    What I seem to have trouble with is finding DLC and add-ons via the store. Guess that's a good thing. I am a horrible impulse buyer. That's how I ended up with the Xbox one in the first place :)
  6. Mister Gwyther Win User

    Trouble downloading a game i purchased

    Hey there Piggzy! Was there any other error message or code with this failure? Have you tried simply deleting the partial file, clearing the cache, and downloading it again? You can also try connecting your console directly to the modem with an ethernet
    cable to improve connection speeds. Also ensure any other devices sharing the network are disconnected for maximum speeds to the console. Let us know how that goes, thanks!
Thema:

Trouble finding a game I just purchased

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