Trouble Downloading Goat Simulator 3: Windows Edition through Xbox PC App

Hello Kaleb,



Greetings!



Thank you for posting in Microsoft Community.



It seems that you are facing challenges in downloading and installing the game through Xbox app. Let us help you get to the bottom of this.

If we may ask, what specific error message you are getting when trying to download and install the game?

For the meantime, here are the troubleshooting steps that we can perform:

1. Clear cache on Microsoft store:

• Press the Windows key + R to open the Run dialog box.
  
• Type "wsreset.exe" (without the quotes) and press Enter.
  
• Wait for the Command Prompt window to close and the Microsoft Store to open.
  

After resetting the cache, try downloading the game again. If the issue persists, you can also try resetting the Xbox app. Here's how:

• Open the Start menu and search for "Apps & features."
  
• Scroll down and find the Xbox app.
  
• Click on the Xbox app and select "Advanced options."
  
• Scroll down and click on "Reset."
  
• Click on "Reset" again to confirm.
  

After resetting the Xbox app, try downloading the game again. If you're still having trouble, please let me know and we can explore other options.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Hello Kaleb,

Thank you for letting us know that the prior solution did not help fix the issue. We do have other strategy to try.

The error code 0x87e00196 means that there is an issue with your Gaming Services package, which is required for Xbox Game Pass games on your Windows device. This error can prevent you from installing, updating, or launching a game.

To fix this issue, you need to reinstall the Gaming Services package by following the steps below:

1. Right-click the Start button on your taskbar, and then select Windows Terminal (Admin).
   
2. In the Administrator: Windows PowerShell screen, type the following command and press Enter:
   
   [table][tr]Get-AppxPackage *gamingservices* -allusers | remove-appxpackage -allusers[/tr][/table]
   

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Hello Tomm_A,

Thanks for reaching out!

I've followed the steps you provided to clear the cache on Microsoft Store and reset the Xbox app as instructed. Unfortunately, the issue still persists, and I'm unable to download and install the game. The specific error code I'm encountering is 0x87e00196.

I appreciate your assistance so far. Do you have any additional suggestions or steps we can take to resolve this matter?

Looking forward to your guidance.

Best regards,

Kaleb

Hello Kaleb,

You are very much welcome, and we are happy to hear that the problem you had with downloading specific game has been resolved. We’re glad we were able to help you!

If you have other concern related to Xbox product and services in the future, create a new topic to discuss and we are more than happy to help.



Thanks again for choosing Microsoft!





Sincerely,

Hello Tomm_A,

Thank you for providing additional steps to resolve the issue. I followed the PowerShell command method you suggested [Get-AppxPackage gamingservices -allusers | remove-appxpackage -allusers], and I'm happy to report that it worked! I was able to successfully download and install Goat Simulator 3: Windows Edition without encountering any errors.

I appreciate your prompt and effective assistance throughout this process. If I encounter any further issues or have additional questions, I'll be sure to reach out.

Thanks again for your help!

Best regards,

Kaleb