Trouble connecting to xbox live when on a backwards compatible game

I'm having the same trouble concerning the connection to Xbox Live whenever launching any backwards compatible game.

Hi there,

please double check if your Xbox One console is fully updated (and connected to Xbox Live) since this is a requirement to install a Backward compatible game.

When using a disc the backward compatible game will still be downloaded from Xbox Live, since that is the backward compatible version (it will require the play disc to be inserted in order to play the game)

Since you mentioned discs, please be sure to insert the correct one (when console is connected and is updated). that usually should trigger installation.

Let us know the results

Just make sure that your console is connected to Xbox Live when you are trying to install a backwards compatible game, even from disc, as all backwards compatible games need to be downloaded, not installed from disc.

Also it is up to the developers of games to decide if a particular title is made Backwards compatible or not, feel free to reach out to them and ask about making their game(s) backwards compatible too.

Thank you for responding and I hope that the problem will be fixed soon.

Hello Nate,

We understand that you are interested in playing an Xbox 360 game on your Xbox One, but the console is telling you to connect to Xbox Live on the backwards compatible menu. This is a known issue with Microsoft. The Xbox Support Twitter team are posting
updates about this issue.

We recommend waiting it out until our support team is able to resolve the issue. You can keep an eye on the
Xbox Support Twitter feed
to get more updates.

We hope this helps!