Trouble changing account email/alias

Hey there ninja son101.

If your account has been compromised, I recommend reaching out to Phone/Chat support for assistance. They'll be able to best help out. Also, if you haven't
already, try recovering your account with the steps on this page. Keep us in the loop with how it goes

Hi there, Zanas0614!

Yes, you can change your email address without any trouble. And to protect the old email, do not delete it from the account.

And this is the only way when it comes to add a new email/alias to an account.

Once you have added the new email/ alias and set it as the primary email you will be using that email when signing into your account.

Therefore, your email will change but everything on the account remains. All of your games, subscriptions and apps will be on the account.

Yes you can change the original email address. This process is called changing the primary alias. The primary alias is the email address that is used to sign in to the account. The article explains how to complete this process.

Hey Kind

Thank you for replying.

If you change the alias, you will only be changing what email you use to sign in to the account. You can add another alias to your account and use that as the Primary alias
as long as this is not already associated with another Microsoft account.

Additionally, as long as the email does not belong to a Microsoft domain [MSN, Hotmail, Outlook, Xboxfamily, etc] you can also remove that email from the account as well to have only your email or phone used to sign in to the account with all the games.
[If your account was originally created using Microsoft domain, and you remove this from the alias list, you will delete that email permanently so be careful.]

Changing the alias also will not change how emails are received to the original email of the account.

I hope this helps clear up any further confusion.

That's correct. The changing of account's primary email address or alias is the use of email to sign in to the account.