Troca ou conserto do Xbox -[Translation - Xbox exchange or repair]

Hello Thiago de Souza Cruz,

Thank you for your post. If you are experiencing an issue with your Xbox One S producing error code E100, please check out this article for troubleshooting steps:

Troubleshoot E100 - Xbox One.

I hope this helps!

Hello Thiago,

Thanks for posting on the Xbox forums. We need a little more information to make sure we provide the correct solution. Are you using an Xbox One or Xbox 360? What is the error message or error code that is appearing when your console fails to update?
We may be able to help resolve the issue with the system update. If all troubleshooting options do not resolve the issue, we can suggest

creating a repair order. Be sure to let us know the results Thiago!

Hi Fellow gamer,

Thanks for reaching out to the forums. We see you have a question on an exchange. Unfortunately, there is no way of exchanging the game. You would need to submit a refund, then purchase the 360 version. Click here to learn
How
to complete the refund request form.

Thanks,

Brad

A primeira troca é gratuita. Depois dessa, precisa de um pagamento.

[Translation-The first exchange is free. After that, you need a payment. ]

Mieux vaut il faire une réparation ou un échange avancé ? Sachant que C'est l'édition Scorpio que je souhaitais garder.

[Mod Translation: Is it better to do an advanced repair or exchange? Knowing that this is the Scorpio edition that I wanted to keep. ]