Tried to redeem 12M gold and got 12M play pass instead, help?

Discus and support Tried to redeem 12M gold and got 12M play pass instead, help? in XBoX Rewards & Social to solve the problem; So my Xbox Live Gold is about to expire on the 14th and I finally had enough rewards points to get a 12M gold code. I clicked on my goal, its been set... Discussion in 'XBoX Rewards & Social' started by grishnaar, Oct 8, 2017.

  1. grishnaar
    grishnaar Guest

    Tried to redeem 12M gold and got 12M play pass instead, help?


    So my Xbox Live Gold is about to expire on the 14th and I finally had enough rewards points to get a 12M gold code. I clicked on my goal, its been set as my goal for over a year and hit redeem. Got my code emailed and redeemed it. I go to my account page
    to confirm the extension of my gold membership and see that its not there and instead I have 12M of xbox play pass.

    My transaction history shows that I did indeed redeem 12M of play pass, but I know for certain that I clicked on redeem from my goal which is still and has been set for 12M of gold.

    Just hoping that since for whatever reason 12M of play pass and 12M of gold are both the same price that it could possibly be exchanged somehow.

    :)
     
    grishnaar, Oct 8, 2017
    #1
  2. WIESIL
    WIESIL Guest
    XBox Live tenure

    I checked my gold tenure on the link eG x Thee Elf posted and mine says

    Prepaid 12M Xbox LIVE Gold this one isn't canceled

    Prepaid 12M Xbox LIVE Gold canceled

    Prepaid 12M Xbox LIVE Gold canceled

    Prepaid 12M Xbox LIVE Gold canceled

    gold 1 month free trial canceled

    but yet I have no number next to my name
     
    WIESIL, Oct 8, 2017
    #2
  3. RICHYRICH2000
    RICHYRICH2000 Guest
    Can you help, I have a problem with reading the code GOLD 12 M, throw this error XBOS1005 1bfc2b72-8

    I get the same format error code when I try to redeem a 12M GOLD - will try again later.
     
    RICHYRICH2000, Oct 8, 2017
    #3
  4. Smwutches
    Smwutches Guest

    Tried to redeem 12M gold and got 12M play pass instead, help?

    For help with the Microsoft Rewards program, you'll need to contact their customer support via their redemption page.
     
    Smwutches, Oct 8, 2017
    #4
  5. Smwutches Win User

    Tried to redeem 12M gold and got 12M play pass instead, help?

    For help with the Microsoft Rewards program, you'll need to contact their customer support via their redemption page.
  6. WIESIL Win User

    XBox Live tenure

    I checked my gold tenure on the link eG x Thee Elf posted and mine says

    Prepaid 12M Xbox LIVE Gold this one isn't canceled

    Prepaid 12M Xbox LIVE Gold canceled

    Prepaid 12M Xbox LIVE Gold canceled

    Prepaid 12M Xbox LIVE Gold canceled

    gold 1 month free trial canceled

    but yet I have no number next to my name
  7. RICHYRICH2000 Win User

    Can you help, I have a problem with reading the code GOLD 12 M, throw this error XBOS1005 1bfc2b72-8

    I get the same format error code when I try to redeem a 12M GOLD - will try again later.
  8. WPAK Win User

    Xbox ultimate

    Hi there,

    since you already had Ultimate before then if you decide to upgrade to Ultimate and you currently have 12m Gold, then the 12m Gold will be converted (via a specific ratio) to Ultimate, I think it's 12m Gold convert into 4m of Ultimate, more details can be
    found in the FAQ here:
    https://www.xbox.com/live/gold/upgrade
  9. StefanNeubauer Win User

    Gift Card Not Working

    Amazon Germany 12m Gold is ~40€ which would be 53$

    Amazon united states 12m Gold is ~50$ which would be 37€

    also different tax rates apply, so not even Gold should be worldwide
Thema:

Tried to redeem 12M gold and got 12M play pass instead, help?

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