Tried Changing my GT and it won't let me.

Shi no Haku · Apr 15, 2021

Ever since the new console update I haven't been able to change my current GT to a new one. I would go through all the steps of changing it and it would give me the prompt to change it but, then would say "sorry, we're having trouble with your gamertag, try again." Then I would try again and it would say the same thing. I don't know if its a glitch with my account or something on xbox's side but its really annoying that I can't change it.

:)

XBF Houmaidi O

Hello @Shi no Haku! I hope that you are doing well!

Thank you for taking the time to post this on the Xbox Forums. We understand that you are currently facing issues when trying to change your Gamertag. But don't worry, the following troubleshooting will fix the issues.

Step 1: Remove your account:

First, please select System > Settings > account > remove accounts and then select your account and select Remove to confirm.

Then, hold down the power button for about 10 seconds, until the console shuts off, then unplug the power cord and wait for 2-3 minutes before plugging it back in and turn on the Xbox.

Step 2: Reset your console:

If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

Step 4: Check your internet connection:

In case the issue still persists, please try connecting to a different network, or perhaps using a hotspot momentarily to just sync your worlds and then connecting to your home network once more.

Step 5: Change our Gamertag online:

If the issue still persists after trying the pervious steps, please try changing your gamertag online using the link below:

Change Xbox Gamertag | Xbox

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!

AutumnCoder6082

It lets me sign in on both. It reverted back to the old email I used, and I try to switch to my new email, but it has this random gt assigned to it, and won't let me change it.

CameronSupersan

Same thing it won't let me change my picture

why it won't let me chang my gamerpic

Xan Kreigor Mk2

It won't let me activate my account >.<

Nolan Loewen

I tried that multiple times, it won't let me change my email on the account.

Is there any way you can access my account and fix it?

Tried Changing my GT and it won't let me.