无法添加新设备[Translation-Unable to add new device]

抱歉，我可能 法理解什么意思

[Translation-I'm sorry, I may not understand what that means.]

Hi passerby,

Thanks for coming to the forums. To reset the PC, basically you want to completely shut the PC down, then turn back on after 30 seconds. This refreshes the PC. Also make sure everything is up to date, Windows, apps you use.

Thanks,

Brad

Hi. Have you tried to reset your console or PC? That should refresh everything and then you can try to re-enter the information of what you are filling out again.

好。 您是否尝试重置控制台或PC？
这应该刷新一切，然后 可以尝试重新输入 再次填写的信息。

好，

对不起游戏的问题。您收到此错误的设备是什么？您是否尝试卸载并重新安装游戏？任何其他信息将帮助我们确定最佳的故障排除方法。

谢谢，

布拉德

我的游戏设备是家用电脑。我试图卸载并重新安装游戏，但它没有用。

______________________________________________

[Translation - My gaming device is a home computer. I tried to uninstall and reinstall the game, but it didn't work.]

好木偶猫，

[关联正在使用翻译应用程序，请注意可能发生语法错误或不正确的语法]

感谢您联系 Xbox 支持论坛;我的名字是乔安娜， 我会帮助 试图通过 Xbox 应用程序添 朋友来解决这个问题。以下是一些建议，我们可以尝试帮助您解决这个问题。

第一个解决方案

1) 转到(G) Microsoft 帐户 | 登录或立即创建帐户 - Microsoft 登录您的微软帐户

2） 然后，在网页顶部，查找家庭选项卡并单击它。

它是检查您的帐户是否是家庭帐户的一部分，可以限制广告导致权限问题的东西。如果您是家庭帐户的一部分，您必须要求添 您的人 除您。如果 不小心创建了一个， 可以 除它



第二个解决方案

1） 去 的 Xbox， 并尝试从控制台添 的朋友

2） 按控制器上的中间 Xbox 按钮，然后在人手下滚动到右侧。

3） 然后向下滚动以"找到某人"。

4） 尝试添 的朋友



第三个解决方案

1） 卸载应用程序并重新安装它

2） 尝试添 的朋友，然后

此外，有时我们确实有中断，可能导致某些服务不工作。您可以在应用中查看此信息。要做到这一点，请单击应用右下角的个人资料，然后单击右上角的"设置"图 。在设置菜单中，向下滚动到"支持和反馈选项卡"，然后单击"Xbox 状态"，这将显示 Xbox 服务是否有问题。请您告诉我我提供的任何解决方案是否解决了您的问题。再次感谢您联系 Xbox 论坛支持。有美好的一天

Translation of solutions:

Hello Puppet Cat,

[Associate is using a translator application, please be aware that grammatical errors or incorrect syntax may occur]

Thank you for contacting the Xbox support forums; my name is Joanna, and I will help you in trying to resolve this issue by not being able to add friends via the Xbox app. Here are a few suggestions we can try to help you fix this problem.

First solution

1) Go to Microsoft account | Sign In or Create Your Account Today – Microsoft Sign in with your Microsoft account

2) Then, at the top of the webpage, look for the family tab and click on it.

It is to check if your account is part of a family account which can restrict things ad cause problems with permissions. If you are part of a family account, you must ask the person who added you to remove you. If you accidentally created one, you can remove it

Second Solution

1) Go to your Xbox and try to add your friend from the console

2) Press the middle Xbox Button on your controller and then scroll over to your right under people.

3) then scroll down to "find someone."

4) try adding your friend

Third solution

1) uninstall the app and reinstall it

2) Try to add your friend, then

Also, at times we do have outages which can cause certain services not to work. You can check this within the app. to do this, click on your profile on the lower right corner of the app and then click on the Settings icon on the top right. In the settings menu, scroll down to the "Support & Feedback tab and then click on "Xbox Status," This shows you if there are issues with Xbox services. Would you please let me know if any of the solutions I provided resolved your problem. Thank you again for contacting Xbox forum support. Have a great day