연령확인 페이지에서 로그인이 안되는 오류 [Translation - No sign-in error on the Age verification page]

Hi there!

Thanks for reaching out to us in the forums for this issue. Sorry to hear that you're experiencing this. You may want to check is the
privacy and Online safety settings on the Xbox One.

If the issue persists, try filling out the Age verification form.
You can submit proof of age by filling out the Age verification Request. After
submitting this form, you’ll receive confirmation and follow-up emails. Instructions on how you can monitor the status of your request will be included. Please do not submit multiple requests. You can expect an email response within
3 days.

Hope this helps

Hello Young,

AS you have been provided the information, I will go ahead and lock this thread as you need to send the information to Microsoft. Feel free to come back and post if you ever have an issue again.

Thanks,

Brad

Hi are you trying to change your age or just check it? Once an age is made it's permanent it can't be changed without filling out an age verification form and sending in copies of your Identification with it. If you just want to check your age you just
have to go to your Account
You may need to try a different browser if it won't work.

Hello Fellow gamer,

Thanks for reaching out to the forums. We understand you are having issue signing in. We recommend to request a call from support. They can look into the account and see what the issue is.

When you go to Contact Us,follow these steps to request a call from support:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.

Brad

Translation for others:

I had to check my age to fix the xbox live login error, but i got another error in my age verification...?

When I complete the authentication with my mobile phone number, I get the following error message, how do I fix it?

Reply

Can you try the following to double check everything is in order?. https://beta.support.xbox.com/help/...count/update-microsoft-account-country-region I
have seen this being the resion due to console not set to the correct region meaning account age restrictions apply and such.

Reply for OP

당 은 순서대로 모 것을 다시 확인하기 위해 다음을 시도 수 있습니까?. https://beta.support.xbox.com/help/account-profile/manage-account/update-microsoft-account-country-region 나는
이것이 계 연 한이 용되는 것을 의미하는 올바른 지역으로 설 되지 않은 콘솔로 인해 재류가되는 것을 보았다.