마이크로소프트 스토어 결제오류 [Translation - Microsoft Store Payment Error]

안녕! 미안해.

이것을 컴퓨터나 엑스박스로 구입하십니까?

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[Mod Translation - Hi! I'm sorry.

Do you buy this on a computer or Xbox?]

You may not have enough to cover the taxes and surcharges. You might need to add more funds in order to cover the final total.

Hi 인생이,

Thanks for reaching out to us in the forums with this question. Regarding the message you're receiving when attempting to make a purchase from the Microsoft Store, as this refers to insufficient funds, then this would indicate that either you do not
have enough Microsoft account credit available to make a purchase (lack of balance) and/or you would need to add a credit/debit card to your account in order to continue to make a purchase as our Ambassadors have already stated.

Our support article entitled
Manage your payment options online can help you to get your account set up correctly to make purchases from the Microsoft Store either via a PC or via your console.

Should you have any direct questions regarding the message you've received, or would like some assistance with your account more directly, then I would further recommend
contacting Xbox Support by requesting a call back or chat with a representative. Sadly, we here on the forums lack the necessary tools to more directly assist with account or
billing issues.

Give this a try and let us know the results.

I hope that this helps you out!

Hello,

I'm sorry but maybe your question was lost in the translation. Of course, you can't shop if your account doesn't show an "available amount" or has an alternative payment method (credit card).

The information on payment can be found here.
I hope this helps

Hey there

sorry about your problem...

As first step try to power cycle the console and try again!

Second: how are you trying to pay?? By credit card or with your microsoft bill???