연령 인증을 아이핀으로 했는데 다시 접속하닌깐 반복적으로 인증창 떠요 [Translation-I certify my age as an IPhone, but I...

Hi there!

Thank you for posting on the forums, I'd be happy to provide some information.

Any age verification issues in Korea will need to be handled by customer support for that region since we do not have much information on that age verification as it's specific for Korea.

Here is contact information that I found:

Korea



Hours of operation:



Customer Support Hours of Operation: Monday - Friday (09:00 - 18:00), Sat (09:00 to 12:00), public holidays, except
Sundays



Phone Numbers



791 080 0880 (toll free) / 02-3483-7138 (General Telephone)

I hope this helps!

xbox.com에서 마이크로소프트 계 을 로그인 후 My account에서 나이 확인을 하 했는데,

아이핀 인증 후 다시 나이 확인 차로 되돌아 옵니다. 다시 인증을 하 는 순간에 아이핀에서 J100511오류가 발생합니다.

오늘 7번 도 나이 인증을 시도했는데 안됐네요. 아래는 오류 사진입니다.

Hello, Fellow Gamer!

Please contact Xbox support or microsoft support:

https://beta.support.xbox.com/contact-us

https://support.microsoft.com/en-gb

https://support.microsoft.com/en-gb/contactus/

These links should provide you with all the help you need.

Have a nice day and stay a cool gamer! ͡° ͜ʖ ͡°

Hi Fellow gamer,

Thanks for reaching out to the forums. We understand you have issue with game play due to your age. Unfortunately, we here at Microsoft do not set the age limits. This is created by the developer, regions you live in, and many other aspects.

In regards to requesting a refund you will need to do so online. Click here to learn
How
to complete the refund request form.

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of your request.


If you are needing further assistance with the purchase I would suggest to contact Live Support.


When you go to Contact Us,follow these steps to request a call:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Please be sure to try the website request refund first, as agents will direct you there anyway. Also you are able to reply to the emails that you will receive from doing the online request directly.



Hope this helps.



Thanks,

Brad

인터넷 열심히 찾아 보니...

https://live.xbox.com/ko-KR/AgeVerification

여기로 가면 된다 해서 가보니

녹색의 Confirm Age 버튼 클릭 하면 인증창 된다 해서

해보니 되네요 아이핀으로만 되서 아~ 짜증을 참 ....

도 같은 증상으로 계속 안되었었는데 드디어 나이인증 해결했습니다.

익스플로러나 엣지 말 크롬에서 나이확인 들어가서 아이핀 인증하니 드디어 되더군요.

한번 시도해보세요.

[Translation - I was not able to continue with the same symptoms, and finally I solved the age verification. I have checked my age in Chrome instead of Explorer or Edge, and I finally got it certified. Please try it.]