地平线云存档问题[Translation-Horizon Cloud Archive Issues]

ShenPETER · Jun 16, 2020

您好我最近更换了新电脑，下载了账户里的地平线4终极版，然后云同步同步了很长时间，之后就重新开始了，以前的电脑也被刷档了。请问有办法回复吗，如果不能的话有补偿吗，毕竟那个号已经玩了很长时间了。

[Translation-Hello I recently replaced the new computer, downloaded the ultimate version of Horizon 4 in the account, and then the cloud synced for a long time, and then started again, the previous computer was also swiped. Could you reply, if you
can't make up for it, after all, the number has been playing for a long time. ]

:)

XBF Brad A

Hi Peter,

Thanks for reaching out to the forums. We understand you have issue with a save. On PC the saves are saved to the PC in most cases. If you have started the game and it started at the beginning then there is no way of recovering the save. As you already wiped
the PC.

Thanks,

Brad

ItzAprilLol

Hello, so I understand

You where advised to start saving on the cloud and now you have to start the game over?

Janet_C

我们使用翻译服务协助我们的用户。请原谅语法错误。

好！
我是一名独立顾问，也是 Xbox 社区的成员，就像一。
我很乐意为您提供帮助。

Forza 支持有一个专门的帖子，当出现这种情况时，请据您玩游戏的平台按照那里的步骤进行操作。
https://support.forzamotorsport.net/hc/en-us/ar...

注意：这是一个非Microsoft网站。该页面似乎提供了准确、安全的信息。注意网站上的广告，这些广告可能会宣经常被归类为 PUP（潜在有害产品）的产品。在您决定下载并安装之前，请彻底究网站上宣的任何产品。

此致敬意。

SuperLuckyYang

游戏开始提示需要同步数据，然后同步数据到99%不动，我点了关闭，提示本地存档比云端存档更新，是否使用本地存档，我选了是，之后进游戏发现之前玩的车辆以及全部数据没有了，变成了第一次进游戏的子，我立刻卸载了游戏重新下载了一遍，但是下载好之后进游戏游戏存档没有了并且云端存档也没有了

[Translation-The game starts to prompt the need to sync the data, and then sync the data to 99% do not move, I click off, prompt the local archive than the cloud archive update, whether to use the local archive, I chose yes, and
then into the game found before playing the vehicle and all the data is gone, become the first into the game look, I immediately uninstalled the game and downloaded it again, but after downloading it went into the game archive there was no and the cloud archive
was gone. ]

Georges C.

"This support request will be handled in English"

Hello, first it's a pleasure to be able to help you today.

My name is Welcome to the community.´

Hello Wang, have you checked if you have the latest version of Windows installed, at 22H2?

See which version of Windows 10/11 you have

https://support.microsoft.com/en-us/windows/see...

Updates are often seen as optional.

If you haven't updated yet, click the link below, update, and make all subsequent security updates.

Download Windows 10

https://www.microsoft.com/en-us/software-downlo...

Download Windows 11

https://www.microsoft.com/en-us/software-downlo...

Also, make sure all Xbox Apps are up to date in the store, and make sure you have the Xbox Companion App installed, it works with the Xbox App.

地平线云存档问题[Translation-Horizon Cloud Archive Issues]