Transfer credits from parent account to child’s account

ThomasStrang · Jul 22, 2018

I have tried to get a human being to call me, and it is proving to be impossible. I have linked parent and child accounts. Gift cards were redeemed to the parent account accidentally. I want to have the gift cards returned or transferred. I have been told
by chat agents that your company cannot do transfers in the accounting system - yet the company is a tech giant of the world and holding an 11 year old’s gift cards hostage. So I asked to allow me purchase gift cards with the credit - which is a credit from
OUR money - and support says that is mot permitted. Again, your gigantic company is keeping $100 from an 11 year old by being inflexible (and it’s HIS a money). Help please!!!!!

:)

Mrs L · Jul 22, 2018

Unable to add son to xbox one

As above,

Select child
Sign in as parent
get to the 50c card authorisation, add card details
Then get card already exists on account - go through screens - again!!

Then after about 10 minutes updating account it fails with code 45468.7036976521340.5055251569016685

Go to xbox errorhelp - can't find it

Can anybody help please we are pulling our hair out on this

Just to say the card is on account from xbox and also Microsoft accounts linked to the parents account!

FIZBAN11 · Jul 22, 2018

Avatar Companion blocked for child account - Parent can't purchase for a kid? Seriously?

So, my daughter wants to purchase an avatar item, Baby Groot Companion, for her avatar from the marketplace store. The item is FREE. She's blocked from doing so by MS due to being a child/teen account. Even though I am her parent, and even though I changed the family settings to allow her to purchase content and even though I have billing setup with MS, she still CANNOT purchase the item. I can't purchase it for her. Seriously?!!

Who in their infinite wisdom decided that FREE content allowed by a parent, can still NOT be purchased by a child? Come to think of it, if this is the case, why is there no way for a parent to purchase content and gift it to a child account?

Smwutches · Jul 22, 2018

You may want to check microsoftstore.com to see if you can purchase gift cards through their with the currency from your account. You can also purchase games as gifts for his account through Xbox. Otherwise, support is correct that nothing can be transferred
between accounts.

Tezzerrific

you can indeed transfer money from a parental account to a child account, can be done accidentally too, not sure if there is a way to transfer back as child account cannot transfer money.

HAZMAT RADIO

You can't transfer licenses or content from one account to another.

The accounts Parent / Child are separate accounts. The parent account just manages the child account.

The child account will remain a child account until the birth date that was used for that account reaches the age of 18.

Smwutches

You may want to check microsoftstore.com to see if you can purchase gift cards through their with the currency from your account. You can also purchase games as gifts for his account through Xbox. Otherwise, support is correct that nothing can be transferred
between accounts.

ArminatorX

WHY SHOULD HE BE PAYING IN THE FIRST PLACE YOU GREEDY *calms* oooook

Who is paying whom for what?

If you mean the credit card charge from parents when they add a child account, this is just to prevent kids from "borrowing" their parent's credit card, and creating an adult account themselves, to take over control of their child account.

If the parents see a suspicious charge from Microsoft on their Credit Card, they will wonder why it's there and then find that their kid tried to circumvent the parental controls without the parent's knowing.

Or what exactly were you referring to?

Justifis

Okay, I have these three accounts:

My account (The parent account)

His account (The child account)

The alternate account (The one I'm wanting to transfer the child account to)

Transfer credits from parent account to child’s account