Transfer/Account Recovery

Hi there,

if you have done all the steps mentioned on here:
https://support.xbox.com/my-account/microsoft-account/forgot-microsoft-account-solution

Which sounds like you have done, then the only option left is to contact Xbox Support via Phone (or Chat) at
http://support.xbox.com/contact-us

If you have any details from any past purchased or payment options on that account then it could be helpful to have them ready/available when you contact Support. If they can't help you then I'm afraid the only option that might be left is to create a new
Xbox Live Account.

Let us know the results

Hello Leon, this is Manuela!. I'm an Independent Advisor and community user like you ready to assist with this.

I'm not a Microsoft employee.

I'm sorry to hear you lost the access to your Microsoft account, when that happens the recommended action is sent the recovery form as a last resource.

If the form is not accepted, and you decide to not try again, unfortunately is not possible to recover the account.

I want to inform you that it is not possible to transfer any kind of content or information between Microsoft accounts.

Transfer progress is not possible.

By the way I'll reroute you to Microsoft they can help you to recovery your account progress.

There is not a way to transfer content to another account , you wiuld have to use the account recovery tool and change the email address and passwords for the accout if you are able

Yes, all attempts at recovery were denied by the Microsoft account team. The message was that the final update to my attempt of recovery of the account was denied because they couldn’t verify ownership. Several attempts waiting the 24 hour period between attempts. If Microsoft will not transfer the content of an account that they closed then they have stolen the content of that account haven’t they?