Transaction error

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

We need to make sure that the game is successfully purchased under the account that you're using, please follow the steps below:

"Go to Profile & system > Settings > Account > Payment & billing > Order History"

https://support.xbox.com/en-US/help/subscriptio...

Once confirmed that it is purchased under the correct account please try removing and re-adding your account by following the steps below:

" REMOVE ACCOUNT​​​

​​​

1. Press the Xbox button to open the guide. ​​​

2. Select System > Settings > Account > Remove accounts. ​​​

3. Select the account that you want to remove, and then select Remove to confirm. ​​​

4. When you're finished, select Close. ​​​

​​​

POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

​​​

ADD ACCOUNT​​​

​​​

1. Press the Xbox button to open the guide. ​​​

2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new. ​​​

3. Enter the Email address and the password.​​​

4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept. ​​​

5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console.​​​"

I do believe "points back or the game soon" is an issue you're going to have to take up with the support guys at 1-800-4-MY-XBOX if it doesn't sort itself out when things get fixed.

So i will get the points back or the game soon ?

Thanks for the quick reply.

Xbox Live (Accounts) are currently experiencing a "Service Alert."



From the "Xbox Live Status" page at support.xbox.com

Users may experience difficulties with the following services:

* Creating new Xbox LIVE accounts, managing those accounts, or recovering an account on a different console

* Buying downloadable items from the Xbox 360 console, Xbox.com, or Games for Windows – LIVE

* Paying for downloadable items with a credit card

* Redeeming downloadable items with Microsoft Points, buying additional Microsoft Points, or viewing your points balance

* Using prepaid cards or codes for downloadable items or Xbox LIVE subscriptions

We are aware of the problem and are working to resolve the issue. We apologize for any inconvenience this may cause and thank you for your patience

I have an image here you should look at too of my billing.

imageshack.us/.../balancea.png