Touchscreen controls on fortnite won’t go away once I connect my controller

Hello Paul B, my name is Jose, and I would be happy to help.

it seems you're experiencing an annoying issue with touchscreen controls in Fortnite when connecting your Xbox controller. Here are some solutions that might help you resolve this problem:

Manually disable touchscreen controls:
Try to manually disable touchscreen controls from the game settings. Look for an option that allows you to deactivate or change touchscreen controls while using a controller.

Check Xbox and xCloud settings:
Make sure to review the settings both on your Xbox and in the xCloud application. There might be options related to touchscreen controls or the transition between touchscreen controls and the controller.

Update your drivers and the application:
Ensure that your Xbox controller is updated with the latest firmware. Also, check for updates available for the xCloud application and, if possible, update it.

Restart the application and the device:
Sometimes, restarting the application or your device can resolve temporary issues. Close the application, disconnect your controller, restart the application, and reconnect the controller.

Consult the player community:
Visit the Fortnite or xCloud community forums to see if other players have experienced a similar problem. There might be specific solutions that the community has found.

I hope one of these suggestions helps you solve the issue. Good luck, and may you enjoy your gaming experience!

If you have any further questions or need additional assistance, please do not hesitate to contact us. We are here to help.

Best regards,
Jose.

Disconnect and then reconnect your Xbox controller. Sometimes, reconnecting the device can help the app recognize the change in input method.

Besides, close Fortnite and the xCloud app completely, then reopen them. This can often resolve temporary glitches.

Also, it's worth looking for any settings within the xCloud app that pertain to controller use. Ensure these are set correctly for using an external controller.

I think there is a reasonable likelihood of this happening as Microsoft won't want to be blindsided like they were with the Wii. If the next Xbox includes a touchscreen enabled controller then they are taking away the Wii U's uniqueness in the gaming space.

Also the static / headset losing connection with the console may be similar to you walking away from your console. Once you get far enough away, you get static then it may lose the controller. I am 10 to 12 feet away only. I am wireless controller with
a plug and play at times. The headset is wired to controller.

all i want is the controllers to work. i don't want a wireless touchscreen controller when i have a 60 inch tv to look at. seriously if i want to play a game on something the size of my phone. i would be on my phone.