Took too long to start

Volatile Agent · Dec 30, 2017

Virtually every time I try to play a game, I get the “took too long to start” (0x8027025a) error. This is despite quitting the game from the home screen and restarting the console multiple times. Sometimes the game will start after multiple tries, but sometimes
I am unable to play the game at all.

:)

Mister Maka · Dec 30, 2017

"_______ took too long to start"

Hey there RaccoonNinja28.

So that we can narrow this down, are you able to disconnect your Xbox One from Xbox Live and try starting a game while offline? As you mentioned your console is downloading updates without issue, but I'm curious to see if your connection is affecting your ability
to play games.

RaccoonNinja28 · Dec 30, 2017

"_______ took too long to start"

I'm baffled by how much of a useless brick the Xbox one can become when your internet speed is slow.

All I'm trying to do, is play a game that I own, physically, on a disc. But no matter what I do, it refuses to start, and gives the error that says "for some reason this game took too long to start". I've tried again upward a of 10 times, and it always happens.

I've tried hard resetting the Xbox, as well completely unplugging the power cord as well. I've tried booting the game up offline. I've tried booting the game up while not signed in. I've tried doing a hard reset, then booting the game up while not signed
it while in offline mode. Nothing works. At first I thought I was my slow internet, but my updates are still downloading when I sign in, so if the speed is fast enough to actually download something, it should be fast enough for me to start a physical game.

I just want to play a game. It's not even just the game I want to play. Every game I start up does this now. Can anyone help?

WPAK · Dec 30, 2017

Hi there,

please try the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:
Restart or Power Cycle Xbox One Console

if that fails then the best option would be to try a factory reset with keeping Games and Apps installed like mentioned on this page:

https://support.xbox.com/xbox-one/console/reset-console-to-factory-defaults

Let us know the results

CaptSchlang · Nov 1, 2018

**** pathetic system and support by Microsoft I'm ready to switch back to ps4. I should have never sold my ps4. I've had to do this **** system factory reset 8 times in the last week!!!!!!!

XBF Meryem R

Hello @AshtonOgle, I hope everything is going well for you!

Forum support.

I am very sorry to know you are having such conveniences. Please do not worry about the situation because I am here to help you out!

According to the explanation you have provided, I believe your console might need either a network reset or just a system refresh. Therefore, you will only need to follow those simple troubleshooting steps that I will provide you with and your issue should be fixed.

The following troubleshooting step will help you clear out your MAC address:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

Another step that you can try to resolve the issue, would be to remove and re-add your account. In order to do that please go to: settings> account> remove accounts> remove your account.

You could also try this troubleshooting step to clear any corrupted data from your device:

1- Go to settings on your Xbox

2- Select system

3-Select storage

4- Clear local saved games and your console will automatically restart

Note: When doing this step please make sure that you always play online so that all your data is saved to the cloud

If the issue still persists after going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 10-15 seconds plug all your cables back in and then restart your console.

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming

Mister Maka

Hey there RaccoonNinja28.

So that we can narrow this down, are you able to disconnect your Xbox One from Xbox Live and try starting a game while offline? As you mentioned your console is downloading updates without issue, but I'm curious to see if your connection is affecting your ability
to play games.

CaptSchlang

**** pathetic system and support by Microsoft I'm ready to switch back to ps4. I should have never sold my ps4. I've had to do this **** system factory reset 8 times in the last week!!!!!!!

WPAK

Hi there,

please try the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:
http://support.xbox.com/en-us/xbox-one/console/power-cycle-console

if that fails then the best option would be to try a factory reset with keeping Games and Apps installed like mentioned on this page:

https://support.xbox.com/xbox-one/console/reset-console-to-factory-defaults

Let us know the results

DominumStige

Hi Grunt989! Does the problem come up with all the games that you try to start while you're upgrading? Try deleting the system cache with the power cycle and try again. Hold down the power button for 10 secs, wait for the console to turn off, wait for 30
secs, and then turn it on again.

Took too long to start