took off auto-renewal for xbox live, but still charged and auto-renewed

Discus and support took off auto-renewal for xbox live, but still charged and auto-renewed in XBoX on Consoles to solve the problem; i took off the option of auto-renewal for my xbox live account a while ago, and just noticed that i was charged a couple weeks ago and it was renewed.... Discussion in 'XBoX on Consoles' started by PHNA30, Dec 17, 2016.

  1. PHNA30
    PHNA30 Guest

    took off auto-renewal for xbox live, but still charged and auto-renewed


    i took off the option of auto-renewal for my xbox live account a while ago, and just noticed that i was charged a couple weeks ago and it was renewed. i think you owe me money.

    :)
     
    PHNA30, Dec 17, 2016
    #1
  2. HOW DO I REMOVE MY ZUNE PASS SUBSCRIPTION

    I bought a month's membership for a pound deal with my card. I got the free trial for Zune but have recently been charged 8.99. I have turned my auto renewal on Xbox Live and Zune off, but have heard complaints that even with auto renewal turned off from
    Zune they have still been charged. So i'm just worried even with auto renewal turned off for Zune i'm going to get charged, any help?
     
    XD bellsprout, Dec 17, 2016
    #2
  3. Kmack11
    Kmack11 Guest
    Is there a monthly subscription for Xbox Live on Xbox One? How much is it?

    You can buy a 12 month auto renewal for $60. Monthly auto renewal is $9.99.
     
    Kmack11, Dec 17, 2016
    #3
  4. Smwutches
    Smwutches Guest

    took off auto-renewal for xbox live, but still charged and auto-renewed

    You would need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support
     
    Smwutches, Dec 18, 2016
    #4
  5. Smwutches Win User

    took off auto-renewal for xbox live, but still charged and auto-renewed

    You would need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  6. XD bellsprout Win User

    HOW DO I REMOVE MY ZUNE PASS SUBSCRIPTION

    I bought a month's membership for a pound deal with my card. I got the free trial for Zune but have recently been charged 8.99. I have turned my auto renewal on Xbox Live and Zune off, but have heard complaints that even with auto renewal turned off from
    Zune they have still been charged. So i'm just worried even with auto renewal turned off for Zune i'm going to get charged, any help?
  7. IanCeazar2006 Win User

    Charge £11.98 on my card?

    There is a possibility that the auto renewal of your Xbox Live subscription is currently activated and you need to turn it off before the subscription expires so that it will not auto renew and for you not to be automatically charge.
  8. aine_779 Win User

    How do I turn off automatic subscriptions?

    you need to turn your auto renewal off go to xbox.com then onto account and beside your avatar you will see auto renewal switch it to off and it will no longer auto charge you :)
  9. Smwutches Win User

    Xbox live gold

    If auto-renewal is turned off, it will just run until that day and then expire. It won't charge you again. If you leave auto-renewal turned on, it will charge you again.
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took off auto-renewal for xbox live, but still charged and auto-renewed

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