Took extra money off me

Hi Kyle,

Thanks for reaching out to the forums. We see you have a question on a payment. You can check the

order history to see what the charge was for exactly. If still have questions we recommend requesting a call from support.

When you go to Contact Us, follow these steps to request a call from support:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.

Brad

I spent$21 on my xbox giftcard and it took all my m

oney

sadge now i only end up with 1 option to pay that 10$ feels bad man i dont have that extra money took me 5 months just to save money and purchase forza

Hi there,

In regards to reversing any payment, you would need to submit a refund request.



Click here to learn How
to complete the refund request form.



After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of the status of your request.



If you have questions about the process or have not heard anything within 48 hours please reply to the confirmation email sent to you.
Our dedicated team is ready to assist you.

If still needing further assistance with this I would suggest to contact Live Support.

The best way to reach Live Support would be here: https://support.xbox.com/contact-us#0

It's going to ask if you want help from the virtual agent select
no thanks,pick the category(Games)and just pick a contact method
(request a call from support or Chat is faster).

Is that the extra detailed information about the crashes or game issues? I took that off there