"Too Many Requests" when trying to log in

Hello and welcome to our community!

We’re excited to have you here and have great conversations! I'd be happy to be of assistance.

I’m sorry to hear that your account is being targeted by unauthorized access attempts. It seems likely that others may know your email address and are trying to sign in to reset your password or change your email. In the meantime, since you're getting an error "Too Many Requests", please try to sign back in again after a couple of hours or after 24 hours. Once you successfully signed in, you can then follow the steps below to secure your account.

To secure your account, I recommend changing your primary email address. Please follow the steps below:

1. Sign in to https://account.microsoft.com/profile

2. Under Account info > Click on Sign-in Preferences

Note: It will ask you to verify your account, enter the password again or enter a code that will be sent to your email address.

3. Under Account aliases > Click on Add email.

4. Choose Create a new email address and add it as an alias > Enter your desired email. That will be for example *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***

5. You will be redirected to previous page again and Under Account aliases > choose your new email address and make it Primary.

6. Now, under Sign-in Preference, uncheck your previous email.

Note: This will be your new email address for your account. You can use your new email address temporary so that hackers will no longer be able to use your previous email address. Use the same password that you have for this account. You can use it for like a week then you can revert it back to your previous email. Using your new email address, if someone will try to sign in using your previous email, they will get " Account does not exist" Error.

For more information on how to secure account, click here https://support.xbox.com/en-US/help/account-pro...

Hope the above information helps. Let me know if you need further assistance. Thanks!

I keep getting the following message when I try to log into the link you provided: Just trying to find out what I'm being accused of.

Bad Request - Request Too Long

HTTP Error 400. The size of the request headers is too long.

Hi Osvaldo,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues logging in to your Microsoft account. This may be due to a network issue at the time the login request is sent.

Please try to "Sign out everywhere" your Microsoft account. Try to use a different device such as your smartphone and disconnect from your current Wi-Fi and use your mobile data during this process:

Sign in to your Advanced security options on your Microsoft account security dashboard.

https://go.microsoft.com/fwlink/?linkid=2253707

Scroll down to Sign out everywhere and select Sign out.

Once done, give it few minutes to update across all Microsoft servers before trying again.

Note: Sign out may take up to 24 hours.

Regards,

Alvaro

Hi Lauren,

Some questions:

1. Where exactly are you trying to sign in - an Xbox console, or the Xbox website or app on another device (smartphone, tablet, PC)? Do you have 2FA/2SV enabled on your account?
   
2. Are there any specific error codes with the error message?
   
3. Are you able to successfully sign in to another Xbox account/profile on the same device?
   
4. Have you tried a different network? If you're connected to a WiFi network, try 4G/5G mobile data (as a hotspot if you're not signing in on a smartphone).
   

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

Yes, you should be able to access and use your account still.

In regards to your error, you may just need to wait within 24 hours.