Tomb Raider Definitive Edition goes to black screen when I try to continue a loaded save

Hey guys, I got Tomb Raider on the 28th from digitally downloading it VIA the Xbox store. It has worked fine, and I even played it working fine this morning. However now, whenever I try to continue my campaign (at 57% done), every time I continue it just
goes to a black screen and I hear ambient background noises (like birds and wind and such) but the screen goes very, very dark. It looks like my TV is off, but the noises are still playing. I can't do or hit anything. When I hit the home button, it brings
me back to the main starting screen of my Xbox, and slowly lights up from how dim it is. Starting a new game seems to work as does multiplayer.. what's going on? this is ridiculously annoying...

:)

 

New XBOX One experience, I'm ready for it.

How is saying "Cortana go to Tomb Raider Definitive Edition" any more childish than saying "Xbox go to Tomb Raider Definitive Edition"?

 

ACHIEVEMENT NOT UNLOCKING. 1 YEAR WAITING FOR SUPPORT. NOTHING DONE SO FAR! THIRD POST, SAME PROBLEM

Try the tips listed at this link https://www.xboxachievements.com/game/tomb-raider-definitive-edition/achievement/85501-I-m-all-that-...

 

and wow, does square enix have the worst support website I've ever seen or what

 

Uba have you tried power cycling you Xbox One? Try this:
support.xbox.com/.../power-cycle-console

Good Luck!

 

thank you for the reply, and yes I have. Really not sure what's going on.. from what I can tell from other people's problems, it seems as though this game has lots of issues with Saves/data corruption. I may have to start from the beginning.. but not sure
if i even want to, if this has a high chance of happening again

 

YES I FIXED IT. i figured since the save games are online to the cloud, i tried loading it with my internet not connected. IT WORKED

 

ubapook2- glad you are up and running on your game- we need to get this out to those who are having a save/load game issue with TombRaider until a patch is released. Good job!!!

 

Oh my god... this happened to me, but connected to the internet or not, I can not get it to load I am so mad because I was lierally at the end of the game...

 

!!!!!!!!!!!!!!!!!!!!!!!!FIXED!!!!!!!!!!!!!!!!!!!!!

ok people so if you continue your Tomb Raider game on xbox one you get loading screen followed by sound but black screen, DO NOT DELETE your save game here is a fix which works, but will require you to sign your profile into another Xbox one and internet
must always be connected on both xbox consoles to communicate with cloud.

Save game data seems to be stored on the hardrive and cloud but gets corrupt on hardrive, unfortunelty you cannot delete data off your hardrive you can delete the game but save games do not get deleted.

here are the steps you take:-

Install Tomb Raider on another Xbox One,

Sign in your profile on xbox before starting game,

when the game starts allow it to complete syncing data,

continue your game noting % (eg. 60%) played and you will notice it will work,

play for about 20mins and make sure you advance to another checkpoint in game,

BE WARNED YOU ONLY GET ONE SHOT AT THIS PER XBOX MAKE SURE YOU ADVANCE IN THE GAME OTHERWISE YOU WILL GET BLACK SCREEN ON BOTH XBOXS

make sure game autosaves,

exit game,

go back to continue game and your % played must be higher than when you started (eg. 61%)

now you will be able to play again on your own xbox (Internet must be connected)

the other way im sure would work but not untested is to factory reset xbox this will mean your save data will be downloaded from cloud.

i was lucky to figure this out and was only made possible as my son has an xbox one.

this works perfectly and if you dont have use of another xbox, maybe another user with tomb raider can help i will help any person

any problem mail me *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** or request my friendship on xbox live

 

same thing happening to me. idiots at crystal dynamics.

 

You CAN actually delete your save game data locally on your xbox and leave it in the cloud. Go to your games/apps section in dashboard and go to the game in question. There are options to delete the local save game data and save game data in the cloud. You
can delete local data or delete local and cloud data.

 

I have this problem,tried deleting the save file on the console,then syncing it but the black screen still happens! I really don't want to have to do it all again,anyone else have any ideas?

 

becarefull doing all this unfortunately i have done this fixed that but reset my multiplayer stats but that seems to be a problem with the game since past gen that they never fixed

 

Just an FYI I got an email response from Square Enix today and it is clear we are on our own for this one. They will not acknowledge, take responsibility or provide any help. Here is what they said:

"Thank you for contacting SQUARE ENIX support,

Some users have reported changing the sounds levels to maximum will alleviate the issue you have informed us of. If this has not solved your issue you may want to try to revert to a previous save file and see if the same thing will happen. Doing this will
identify whether the problem lies on the end of the game itself or perhaps the save file. If the problem still persists, we apologize and we suggest you try alternative methods of accomplishing your goal.

If you are finding yourself stuck in the geometry of the game, meaning you cannot move regardless of what you try to do (usually because it's saved that way). There is nothing we're able to do for you, this will require you starting another save file or
reverting to another save point. If the game is damaged or you feel this is a manufacturer defect (something that replacing disc would resolve) please feel free to reply to this ticket.

Thank you for contacting the SQUARE ENIX Support Center."