"To Many Failed Login Attempts, Reset your Password" Loop! Please Help!

Kerric B · Nov 8, 2021

Hey Microsoft,

I'll keep this brief as I'm frustrated.

A few days ago, I purchased a Minecraft account (java) for my son. In turn, I was required to create a Microsoft account for him for this account to be linked to/work with obviously.

The problem: All of a sudden today, when I went to load up Minecraft on the laptop I've designated for him for this use, it was on the login screen. So I typed in his login information and bam! on first login attempt it gave the "To many failed login attempts, reset your pass" dialogue. So I continued to reset the password, it stated the change was successful and directed me back to login screen. I typed in the new password, and low and behold, same problem once again. Immediate "To many failed login attempts" dialogue. I have tried 10x now to be sure and it just loops.

This entire issue is also the reason I am reaching out from my account, and not his because how can I even post to support or the forums with lack of access to login?

Please help asap!

:)

XBF - Hayabusa

Hey Kerric B,

I understand you're frustrated.

Contact us | Xbox Support This is the official Contact Us page. Click on the button and you can request a call-back.

You can go click Contact Us > Account & Profile > I forgot my user name or email -- you can skip when it asks to view an article and you should be able to request a call back.

Kerric B

I need this resolved asap or I need the money back for the account I just purchased this is ridiculous. We already established my sons account I purchased has nothing to do with Mojang because it made me register with and create a Microsoft account for him. We are still stuck in this stupid "Sign-in is blocked" loops.

Come on guys... Its not rocket science I'm really disappointed by this experience...

Kerric B

I don't quite understand this last asking of yours. If you select Mojang for login option (within minecraft directly) it asks for the following:

Mojang Account (email)

Password

to which it doesn't seem to recognize any combination of email vs username with password. I'm really struggling to understand why this seems to be rocket science and I'm also agitated at this going on near a month now because of having to back and forth here on a forum thread instead of direct phone support that you guys seem to have gotten rid of?

There has to be some other way I can speak directly with someone on this because I literally just purchased this minecraft account for my son and he barely played a few days before all of this nonsense. I just need it fixed and not another week of this ridiculous game back and forth

XBF - Hayabusa

For Minecraft specifically, try logging in through Mojang (with a username instead of email)

For your MS Account if these steps don't help recover your account Reset or recover your lost Microsoft account password | Xbox Support you may need to contact customer support directly via chat or call back and verify your account, as they are the only ones who can go in and verify/make changes. It'll be the "Contact Us" button on the side in that link I provided above. You can select the category that best fits in order to get a call back or chat (Usually choosing "Subscriptions > I don't recognize a charge" gives you that option)

Please let me know if your issue gets resolved.

XBF - Hayabusa

Right - I apologize, since you purchased Minecraft after the migration, it shouldn't need to migrate so that screenshot is understandable.

Are you able to login to your Microsoft account? https://account.microsoft.com

You should be logging in to the Launcher via "Microsoft Login" and use the same account you used to purchase Minecraft with.

It should look like this --

Let me know how it goes.

"To Many Failed Login Attempts, Reset your Password" Loop! Please Help!