To everyone who has an internet connection but cannot connect to Xbox Live

I have been having the same issues. To fix the issue however, Log out of your profile, click both bumpers, both triggers, and the Y button at the same time to refresh the dashboard, and then log back into your profile. This should fix the issue. Let me know
if this helps! ^_^

:)

 

Need help with xbox live

Hello
I don't really understand what has happened to my xbox live account, but i cannot anymore connect my console to internet, though my laptop connects without any problems. More than that, i cannot visit any xbox or microsoft website to get help from there!
I guess my account might have been hacked somehow. atm, i had my FIFA13 running, but i was using my laptop, so didn't really see what has happened there, it just said that it can no longer connect to live, and when i checked it, i could not connect to internet at all.
I had no xbox-point (or whatever they are called) on my account, but i had my bank account connected to it.

i tried visiting ms, or xbox web pages from the other browsers, not working either! and I cannot call to the call service, because I am in Finland and it is 9 a.m. here, unless someone knows 24/7 customer service number!

so if anyone has any advises what should I do, and suggestions what might have happened, I would appreciate your help.

 

Can't connect to xbox live 1st time ever!

Done everything everyone has said to do here, and yet I cannot connect to Xbox Live. Husband's xbox can in the other room though. Everything else connects to the internet.. *sigh*

 

Omg man, i tryed those resets that support offers, nothing helped.

Your solution works perfect

JUST LOG OUT AND LOG IN!

 

No problem, Glad to have helped!

 

sent an hour and a half. tried everything and this was the only thing that worked. thank you so much

 

I was having the same problem, and this cleared it up. Thanks!

 

You're the man. (or woman)

 

God bless you man. You're a true hero!

 

I tried this and it didn't work....am I not pressing everything at the same time or something?

 

if the sign out and back in dosent work , you may have to take it up a level....try this below.....

go into settings and accounts and remove all the profiles , (make sure you have the email and password to get them back ) after you remove the profiles , shut the xbox down by holding the xbox logo on the console for 8 seconds till it powers down , while
it is off , unplug your modem and router for 30 seconds to clear them also , plug the modem and router back up and when they are online , turn the xbox back on , when it is all the way up , re add your main profile ...it may sit there and sync a little while
but all SHOULD be good afterwards ...

 

I've had this problem for a week, tried everything. You managed to fix it in such a simple way!

 

So awesome! Thank you. Ten days without live and just renewed it too.