To continue sign in on your console

Hello,

When trying to stream via the xbox app on windows 10, I have the following error : to continue sign in on your console.

I double checked on a TV, and I am already signed in. Also I can connect to the xbox via the iOS app, so all is good in terms of network.

The "test streaming" is also all green.

It used to work 2 months ago, any idea ?

Thanks a lot

:)

 

to continue to continue sign in on your console using this account

I have only encountered this problem in the last two weeks but I have no idea how to fix it. I am logged in on both the console and the app and I stream within a few feet of the router. I have tried power cycling the router. I have tried signing in
and out of the console and the app. I cannot find any other solutions.

 

"To continue, sign in on your console using this account."

Same to me. Can you check if streaming is work on your side? My Xbox app is 24.24.9006.00000. My Xbox also got latest update and not in any beta/preview/dev program.

 

Hi Kimphan3,

If you're getting the error message, "To continue, sign in on your console using this account” you need to make sure that your signed in to the Xbox app with the same gamertag as the one that’s signed in on the Xbox One console.
Since you double checked that you're signed in on the correct account on the Xbox console, you need to check this time if you're signed in on the same account in the Xbox app. If the account signed in the Xbox app is correct, I recommend that you try signing
out the account on the Xbox app and sign in again.

If the issue persist, I recommend that you reset the Xbox app from Setting. To do that, kindly perform the following steps below:

1. Press the Windows key, then select gear icon to access Settings.
2. Select Apps.
3. Under Apps and features, locate the Xbox app.
4. Click the Xbox app, then click Advanced options.
5. Click Reset.
6. Restart the computer.

Do get back to us with the results. We'd be more than willing to provide you additional help.

 

Hello,

I have tried signin out and resetting the xbox app, but still have the issue

Thank you

 

I appreciate your reply. Have you tried removing your Xbox profile on the Xbox One console? It's possible that you need to refresh your Xbox profile by re-downloading it back on the console. To re-download your profile, I recommend that you follow the steps
provided on this
link.

Let us know if that works for you.